New

Patient Access Representative II

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Sep 04, 2025
Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Essential Functions - Greet patients and families in a professional and welcoming manner -Verify insurance coverage and pre-authorization requirements -Collect and enter patient demographics and insurance information into electronic medical records -Ensure accurate and complete collection of patient demographic and insurance information -Obtain necessary signatures for consent and authorization forms -Resolve insurance and billing-related issues -Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner -Adhere to all HIPAA regulations and patient confidentiality guidelines Education High School Diploma or Equivalent required Experience experience in a healthcare setting, with a focus on patient access and registration 2-3 years required Knowledge, Skills and Abilities - Knowledge of medical terminology and insurance verification procedures. - Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner. - Excellent communication skills, both written and verbal. - Ability to work well in a fast-paced environment. - Ability to work effectively in a team-oriented setting. M-F Eastern Business, 40 hour work week. Flexible schedule between the hours of 8:00-4:30, or 8:30-5 Hybrid role: 2-5 times a month in Somerville, MA. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.