Behavioral Health Professional 2

Position Title: Behavioral Health Professional 2

Work Location: Remote US

Assignment Duration: 6 months

Work Schedule:

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  Training 4 weeks

  
  
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  Week 1, Monday-Friday 8 am-5 pm virtual classroom CAMERA ON

  
  
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  Weeks 2-4 candidate will need to be flexible - the candidate will have notice

  
  
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  Work shift Sat Sun Mon Tues 10-hour shifts

  
  
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  6am - 430PM AZ time

  
  

Work Arrangement: Remote

Position Summary:

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  Provides clinical information and education for inbound calls and outbound calls triages behavioral health crisis calls.

  
  

Background & Context:

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  PHCO

  
  
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  Approved VP of Operations in anticipate of holiday volume and potential decrease in staffing due to performance measures.

  
  
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  Replacing Selina Barrientos

  
  

Key Responsibilities:

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  Uses established protocols and independent professional judgment. Documents assessment, plans, interventions and results.

  
  
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  Answer incoming telephone calls and triage behavioral health need

  
  
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  Document calls and actions using standard computer software application

  
  
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  Provide resource and education to non-licensed behavioral health staff

  
  
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  Schedule and make follow up calls to provide care facilitation

  
  
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  Promote recovery concepts and inspire hope

  
  
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  Work with other internal and external agency personnel to meet callers' needs

  
  
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  Provide professional assessments, interventions within scope of relevant licensure

  
  
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  Provide information and behavioral health education to callers

  
  
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  Performs other duties as assigned

  
  
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  Complies with all policies and standards

  
  

Qualification & Experience:

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  Bachelor's degree or equivalent experience. Master's degree preferred. 1+ years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Strong computer skills required, including experience with Microsoft Office and/or data entry systems. Must possess and demonstrate strong abilities in data entry, typing, call documentation. Experience in telephonic counseling and/or managed care setting preferred.

  
  
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  Must have one of the following: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker

  
  
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  MUST HAVE MASTER DEGREE in counseling, Social Work, Marriage, and Family Therapy

  
  
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  active license from their respective licensing board (Must be from the state in which the candidate resides)

  
  
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  Must haves: MUST HAVE MASTER DEGREE in counseling, Social Work, Marriage, and Family Therapy; 2-4 years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Experience in telephonic counseling and/or managed care setting preferred.

  
  
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  Nice to haves: Call center experience, triage.

  
  
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  Disqualifiers:

  
  
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  Performance indicators:

  
  
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  Best vs. average:

  
  
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  1 Computer skills/ Microsoft

  
  
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  2 Call documentation experience

  
  
  
  
  
  
  

  Candidate Requirements
  Education/Certification	MUST HAVE MASTER DEGREE in counseling, Social Work, Marriage, and Family Therapy	Preferred:
  Licensure	active license from their respective licensing board (Must be from the state in which the candidate resides) License/Certification: Must have one of the following: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker;	Preferred:
  Years of experience required Disqualifiers Best vs. average Performance indicators	Must haves: MUST HAVE MASTER DEGREE in counseling, Social Work, Marriage, and Family Therapy; 2-4 years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Experience in telephonic counseling and/or managed care setting preferred. Nice to haves: Call center experience, triage. Disqualifiers: Performance indicators: Best vs. average:
  Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection	1	Computer skills/ Microsoft
  2	Call documentation experience
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