Spa Supervisor - Lakeside Spa & Fitness

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Provides a Four Diamond AND MORE service and spa operation. Effectively supervises and trains staff to ensure service is provided to all guests. Continues to strive to reach a higher level of hospitality.

Essential Functions and Responsibilities

• Supervise day-to-day operation of the spa and fitness center as relates to all areas of responsibility. Including but not limited to, checking guests into and out of the spa and fitness center, maintaining the cleanliness of the facility and locker rooms, scheduling treatment appointments, answering phones, etc. (50%)
• Responsible for assisting with the hiring, scheduling, coaching and counseling as relates to team members (5%)
• Responsible for team member training, development and evaluation to ensure the highest of professional and work ethics in the Ocean Spa and Fitness Center. (20%)
• Develop and maintain relationship with all Ocean Spa and Fitness Center members (10%)
• Assist team members in dealing with demanding guest situations when necessary to ensure guest satisfaction and follow up while maintaining the integrity of the spa and fitness center (5%)
• Attend all training sessions and meetings as required (5%)
• Ability to perform "Physical Requirements" and "Mental Effort Requirements" as explained below. (5%)

Supportive Functions and Responsibilities

(5% for total listed below)

• Perform special projects or other responsibilities as assigned.
• Promotes and applies team work skills at all times.
• Exceeding guest expectations with exceptional levels of service
• Is polite, friendly, and helpful to all guests, management, and fellow team members
• Execute emergency procedures in accordance with hotel and Loews Standards
• Complies with required safety regulations and procedures
• Complies with Hotel standards, policies and rules
• Recycles and conserves energy whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Participate in task forces and committees as requested
• Other duties as assigned

Qualifications

Required:

• Able to promote and maintain a professional working environment at all times
• Able to attend in conformance with all Loews Standards
• Thorough knowledge of hotel spa operations
• General knowledge of all hotel departments
• Excellent written and verbal communication skills
• Effective supervisory and organizational skills
• Ability to excel in a fast pace environment
• Ability to multi task
• Ability to comprehend and follow instructions, to make decisions when a manager is not present to prioritize tasks in order to meet appropriate deadlines
• Ability to converse professionally with upset guests, supervisors and team members during tense situations
• Ability to work a flexible schedule to include nights, weekends and holidays

Preferred:

• Knowledge of ProSalon
• Bi-lingual a plus

Education: High school diploma or equivalent

Experience: 1 year prior Spa Front Desk experience. Prior supervisory experience preferred.

Licenses or Certificates: First Aid and CPR certification preferred