St. James Hotel - Rooms Manager

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.

Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

The targeted hiring range for this full-time position is $46,400 - $62,600 depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process.

The historic St. James Hotel is seeking a passionate and experienced Rooms Manager to join our leadership team. In this role, you'll oversee daily operations of the Housekeeping, Public Space, and Laundry departments to ensure a seamless guest experience and uphold the highest standards of cleanliness and service. If you're a hospitality leader who thrives in a fast-paced environment and enjoys developing teams, we'd love to hear from you!

What You'll Do

• Lead and support the Rooms Division teams (Housekeeping, Public Space, Laundry).
• Ensure guest satisfaction through leadership presence, hands-on support, and staff training.
• Recruit, hire, train, and coach team members while managing schedules and performance.
• Monitor guest feedback, resolve issues, and take action to deliver exceptional stays.
• Partner with the GM and sales/marketing team to optimize occupancy and revenue.
• Manage departmental budgets, payroll, supplies, and operational expenses.
• Collaborate across departments to ensure rooms are clean, guest-ready, and tailored to preferences.
• Enforce hotel policies, safety procedures, and cleanliness standards.

What We're Looking For

• 3-5 years of hotel operations experience with at least 2 years in a supervisory role (Front Desk or Housekeeping preferred).
• Strong leadership, coaching, and communication skills.
• Proficiency in Microsoft Office Suite and Property Management Systems.
• Excellent problem-solving, organizational, and multitasking abilities.
• Commitment to professionalism, guest service, and teamwork.

Bonus Qualifications

• Experience with process improvement and operational efficiency initiatives.
• Bi-lingual or multi-lingual skills.
• Familiarity with Online Travel Agents (OTA) and revenue management tools.
• Experience working with diverse teams and guests.

Additional Requirements

• Valid Driver's License.
• CPR/First Aid Certification (or willingness to obtain).
• CHI and DOT Certification preferred.

Why Join Us?

At the St. James Hotel, we combine rich history with modern hospitality. You'll be part of a dedicated team that values collaboration, accountability, and delivering memorable guest experiences. Along with competitive pay and benefits, you'll have opportunities for professional growth within the Red Wing Shoe Company family of brands.

The St. James Hotel is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP athttps://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)