New 
Contact Center Specialist (Student Services Specialist)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Mesa | |
 Sep 06, 2025 | |
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Contact Center Specialist (Student Services Specialist) Job ID: 321818 Location: Mesa Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $19.17 - $23.99/hourly, DOE Grade 109 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Mesa Community College (MCC), which is celebrating its 60th anniversary during 2025, is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 MCCCD colleges. Learn more at mesacc.edu. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary The Contact Center Specialist provides comprehensive support in the areas of admissions, records, registration, and payment services for new, returning, and continuing students. This position requires a high degree of accuracy, professionalism, and a commitment to delivering exceptional customer service in every interaction. Responsibilities include managing large volumes of inbound and outbound calls, utilizing effective communication and problem-solving skills to address a wide range of student inquiries, and ensuring timely resolution of enrollment-related matters. The Specialist fosters a student-centered, service-first approach while working collaboratively with students, faculty, and staff to support academic success. This role operates in a fast-paced, solutions-focused environment where professionalism, empathy, and efficiency are essential. By providing accurate information and guiding students through complex processes, the Contact Center Specialist plays a critical role in promoting student retention, satisfaction, and overall success. Essential Functions 40% Inbound Services - Serve as the first point of contact for students, faculty, staff, and community members by handling incoming phone calls and other communication channels related to Admissions, Registration, Records, and payment questions; triage communication and provide accurate information regarding college programs, processes, and services; assist with problem-solving and resolve situations with professionalism, patience, and attention to detail, maintaining a consistent focus on delivering a positive student experience in a fast-paced, student-centered environment 20% Outbound Campaigns - Conduct proactive outreach to students to support initiatives such as enrollment, registration and retention including making phone calls, text messages and emails to provide timely reminders about important deadlines, and offering guidance to help students successfully navigate their academic journey. 20% Virtual Services & Data Management - Deliver high-quality assistance to students through online platforms such as live chat; enter and maintain student-related information in student management software and other related systems, including Maricopa Community Colleges' Student Information System (SIS) and Customer Relationship Management (CRM) system. Ensure questions are addressed promptly and data is accurate and compliant. 10% Email and Electronic Forms Processing - Review, verify, and process incoming email inquiries and electronic form submissions; ensure all requests are addressed in accordance with established policies, maintaining accuracy, confidentiality, and compliance throughout the process. 10% Contact Center & Administrative Support - Support Contact Center leadership and team members by assisting with special projects, compiling and analyzing data, helping streamline workflows, and performing other operational tasks as assigned to ensure smooth and efficient department operations. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Bachelor's Degree or higher from an accredited institution B. Two (2) or more years of experience working in a higher education enrollment services environment, such as Admissions, Financial Aid, Advisement, Recruitment, or other related student services C. One (1) or more years of experience working in a call center D. Experience working with student information systems (e.g., PeopleSoft), Customer Relations Management (CRM), ticketing software, or other related systems E. Customer Service Representative skilled in applying Spanish language experience in both customer service and professional settings. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Apply on or before 09/29/2025 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321818&PostingSeq=1 jeid-2fb29e67321fe14ab8fc0dc0ee31211f | |