Associate Director - Technical Capability Owner Unified Communications - Dallas, Tx

The US Oncology Network is seeking a strategic and technical Associate Director - Technical Capability Owner Unified Communications to join our team at Texas Oncology. This position will be primarly located in Dallas, Texas. Some travel may be necessary.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does this position do?

The Associate Director - Technical Capability Owner Unified Communications will lead the Telephony & Unified Communications (UC) function. This role will ensure sustained technical ownership and strategic alignment across platforms such as Genesys, Cisco Webex, and Salesforce. The Capability Owner will act as a business technology partner, supporting long-term capability evolution and providing light IT project management support. Supports and adheres to the US Oncology Compliance Program, to include Code of Ethics and Business Standards, and US Oncology's Shared Values.

The essential duties and responsibilities (including but not limited to):

Strategic Oversight

• Define and evolve the telephony & UC strategy aligned to business needs and budgets.
• Partner with business leaders and TMO to shape architecture, governance, and vendor strategy.
• Act as the regional steward for enterprise capabilities, ensuring alignment and feedback loops with enterprise owners.

Product Roadmap Ownership

• Own the roadmap for call center platforms, conferencing tools, and telephony systems.
• Align platform features and enhancements with business needs and strategic direction.

Tactical Execution

• Provide light PM support and coordinate with McKesson engineers for system delivery and maintenance.
• Lead/support rollouts, migrations, and major changes.
• Track licenses, optimize costs, and ensure scalability.

Technical Stewardship

• Act as primary liaison to vendors (Cisco, Genesys, etc.), managing SLAs and contracts.
• Ensure HIPAA compliance, security controls, and business continuity.
• Maintain runbooks, SOPs, architecture documentation, and dependency maps.

Scope Includes:

• Salesforce (Contact Center only)
• NLP/Agentic AI/Chat tools
• Future sub-capabilities evolving from unified communications

Key Drivers:

• Business Technology Partnership: Translate business needs into technical execution.
• BAU Transition: Sustain ownership post-implementation of Project Touchpoint.
• Strategic Ownership Gap: Fill the void in centralized technical accountability.
• Technical Complexity: Address integration demands with EHRs, IVR, and call center platforms.

Expected Outcomes:

• Centralized ownership of technical strategy, delivery, and vendor engagement.
• Clear technical roadmap for short-, mid-, and long-term capability evolution.
• Improved reliability, scalability, and stakeholder engagement.
• Enhanced compliance, license tracking, and continuity planning.

The ideal candidate will have the following background and experience:

• Bachelor's degree

  Or

  Associate's Degree + four (4) years of related work experience

  Or

  High School diploma or equivalent and eight (8) years of related work experience

• 6+ years of product/capability management experience, with a focus on telecom, call center platforms, or voice technologies.
• Deep understand of voice channels and telephony systems.
• Proven ability to translate complex technical requirements into user-friendly, scalable solutions.
• Comfortable navigating ambiguity, setting clear goals, and collaborating cross-functionality.
• Experience with conversational AI, speech recognition, or voice bots is a strong plus.
• Proven experience actively building one or more products, with a strong understanding of when and how to apply evaluation metrics - especially in AI and NLP contexts.
• Demonstrated success at driving results in a fast-paced environment and managing simultaneously competing priorities
• Excellent verbal and written communication skills

COMPETENCIES:

• Ability to work independently, self-manage job queues and prioritize multiple tasks effectively.
• Sensitivity to communications, accuracy, timeliness, and professionalism.
• Demonstrates patience, tolerance and adaptability in all areas of support responsibilities.
• Exceptional interpersonal skills, including strong oral and written communication skills.
• Excellent problem-solving skills and strong attention to detail.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires full range of body motion, particularly manual and finger dexterity and eye-hand coordination. Adequate finger dexterity and feeling to perform keyboarding and substantial repetitive motions involving the wrists, hands and/or fingers. Requires corrected vision and hearing to normal range. Must be able to view computer screen and printed material accurately. Occasionally lifts and carries items weighing up to 50 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The work environment is typical of an office setting and requires frequent interaction with staff and outside vendors. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology clinic

environment.