Store Manager (Fashion Valley)
 Tapestry, Inc. | |
 United States, California, San Diego | |
 Sep 06, 2025 | |
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RetailJobDescription Reportsto:General/DistrictManager StoreManager Selling and Service *UnderstandsorganizationalobjectivesandmakesdecisionsthatalignwithCompanyprioritiesandvalues
*Endorses,modelsanddevelopsteamtodeliverCoach'sSellingandServiceexpectations
*Managessalesstrategies,initiativesandgrowthacrossallcategories
*Flexesstorebusinessstrategiesandpersonalsellingtechniquestocontributetooverallstoreandfinancial results
*Maximizesfloorsupervisorroletodeliverstrongmetricsandresultsdriventhroughteamsellingandsellingto multiplecustomers
*Sales/productivitygoals:setsandcommunicatesgoalsfortheteam,tracksstore'sperformanceatalltimes andachievessalesthroughteam *ProductivityManagement:holdsthemanagementteamaccountableforfloorsupervisorproductivity, personalproductivityandmanagementcontribution
*Takesownershipandcommitmentfordeliveringresults;activelyawareofpersonalandstoremetricsand achievesgoals
*Drivesbusinessthroughsalesstrategies,clienteling,sourcingnewcustomersandmaintainingon-going productiverelationshipswithcustomers *DevelopsaclientelingstrategyinpartnershipwiththeDistrictManager;implementsandmonitorsstrategy overtimetoachievebusinessgoalsandobjectives
*Understandschangesinlocalmarketwithpotentialimpactonbusinessperformanceandsupportsthe executionoflocalsalesstrategiesandtactics *Buildscredibilityandtrustasapersonalfashionadvisortobothteamandcustomersbycommunicating fashionawarenessandtrendsinthemarketplace
*Createspositiveimpressionswithstoreteamandcustomersbybringingbestselftoworkthroughelevated, sophisticated,appropriatebusinessattireconsistentwithCoach'sguidetostyle *Actsasabrandambassadorinthelocalmarket/malltodrivebrandloyaltyandbusiness(i.e.charityevents, localassociations,mallinitiatives)
*Coachesteamonhowtoincorporatetrendsintotheirsellingexperiencewithcustomers
*Influencescustomer'spurchasedecisionsbybalancingpatienceandassertiveness
*Sensitivetocustomerandteam'sneedsandtailorsapproachbyreadingcues
*Resolvescustomerproblemsandmeetscustomerneedsinatimelymannerthroughsolution-orientedand forwardthinking *Encouragesteamtobuildlong-termrelationshipswithcustomerstodrivebusiness
*Developsbothselfandindividualproductknowledgeskillsandremainsawareofcurrentcollections
*Protectsanddrivestheneedsofthebusinessatalltimes
*Understandsthepositivesalesimpactstaffinghasonthebusiness;recruitsandhiresaccordingly
*Coaches,developsandmotivatestheteamonadaily,weeklyandmonthlybasistomeetgoalsandutilizing Companytools *EnsuresalldailytasksarecompletedwithoutnegativelyimpactingserviceofCoachstandards Workplace and Environment *Createsenthusiasmandpositivityforasharedvisionandmission
*Leadsbyexample
*Demonstratesconfidencewhenleadingtheteamandmanagingthestore
*Takesinitiative;hasahighlevelofownershipandaccountabilityforresultsofselfandothers
*Approacheschallengesindirectandtimelymannerandtakesactiontocoursecorrectinthemomentwhen appropriate
*Buildstrustingrelationshipswithpeersandteam
*ActsasadvocatefortheteamandBrand
Workplace and Environment (continued) *Isadaptableandflexibletochange
*Switchesgearsbasedontheneedsofthebusinessbothseamlesslyandpro-actively
*Welcomesfeedbackandadaptsbehaviorsasappropriate
*Maintainsacalmandprofessionaldemeanoratalltimes
*Fostersanenvironmentofteamworkandcollaboration
*Createsshortandlong-termstrategiestoachievepersonalmetricsandperformance
*Usesavailableresourcestomakeinformeddecisionsandtakesappropriatepartnerswhennecessary
*UtilizesCompanytoolstokeepself-informed
*Delegatesandempowersothers
*Recognizesandvaluesindividualperformanceandcommunicatesappropriately
*Evaluatesperformanceofallteammembersandprovidesconsistentandtimelyfeedback;createsand modifiesactionplansforthecontinuousdevelopmentofstaff *Resolvesperformanceproblemsusingappropriatecommunication,coachingandcounselingtechniques
*Createsatalentbenchstrengthbyactivelyrecruitingandinterviewingcandidates
*Recruits,interviews,selects,onboardsandretainstoptalent
*Acknowledgesandreinforcestheimportanceofhowallrolescontributetothesuccessofthestore Operations *ManagesdailyoperationaltasksaccordingtoCoachstandardsincludingsellingandserviceexpectations, operations,payroll,humanresourcesandlossprevention
*Demonstratesstrongbusinessacumen;strategicallyforecasts,plansandbudgetstotheneedsofthebusiness(i.e.payrolls,staffing,etc.)
*Writesschedulestomaximizebusinessbyschedulingrightpeople,rightplace,righttime
*Interactsandcommunicateswithsupervisor(s)onaregularbasistokeeptheminformed
*Maintainsinteriorandexteriorupkeepofthebuildingwithpartnershipfromthecorporateoffice
*Understandsandusesallretailsystemsandreportingtools
*AdherestoallretailpoliciesandproceduresincludingPOSandOperationsprocedures
*LeveragesCoach'stoolsandtechnologytosupportrelationshipbuildingandclientelingefforts;includingdrivingsalesandachievingindividualandteamgoals Additional Requirements Experience:1to3yearsofpreviousStoreManagerexperienceinaluxuryretailserviceenvironmentpreferable. Possesscurrentknowledgeoffashiontrendsandcompetitioninthemarketplace. Education:Highschooldiplomaorequivalent;collegedegreepreferred. Technical:ProficientwithMSOffice(MicrosoftWord,Excel,PowerPointandOutlook).Experienceusingretail systems(i.e.labormanagement,inventorysystems,salesreporting,etc.) Physical:Abilitytocommunicateeffectivelywithcustomersandteam.Mobilitytomaneuverthesalesfloorand stockroomtoprovideandsupportcustomerservice.Reachabove/bendtoobtainproductforcustomersfrom storefixtures/shelvesatvariousheightsandclimbladders/stairs/step-stoolstoperformvisualmerchandisingand housekeepingduties.Abilitytofrequentlyliftandcarryuptofivepoundsandattimesliftandcarry product/cartonsuptofiftypoundstoprocessproductshipment/transfers. Schedule:Abilitytoworkaflexiblescheduletomeettheneedsofthebusiness,includingnights,weekends,busy seasons,andhighretailtrafficandsalesdays(includingbutnotlimitedtothedayafterThanksgiving,Memorial Day,ChristmasEve,Mother'sDay,etc.). Note:Thisdocumentservesonlyasasampleofjobdutiesandresponsibilitiesanddoesnotincludean exhaustivelistofallperformancerequirements. Coachisanequalopportunityandaffirmativeactionemployer. | |