Call Center Workforce Specialist - Northborough, MA

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Responsibilities

- Update ISC Teammates' attendance in Workforce Management System.
- Create schedules for ISC Teammates off phone development sessions
- Monitor real time data and call volume to ensure on and off the phone activities are efficiently managed throughout the day.
- Administer intraday staffing changes as needed based on the business needs.
- Assist in management of overtime or voluntary time off.
- Monitor service level metrics daily.

Qualifications

- High School Diploma or equivalent required.
- Minimum of 2 years in a call center environment.
- Workforce Management experience preferred.
- Ability to learn different systems and handle multiple projects or tasks quickly.
- Ability to make decisions and solve problems while working under pressure.
- Ability to prioritize and organize effectively.
- Ability to work as a team in a fast-paced environment.
- Must be goal-driven with a resilient and positive attitude.

Benefits

- Medical, Dental, and Vision Insurance
- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
- And more!

Pay $45,000 - $47,000 annually.

Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience.

Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.