Chief of Staff - Digital Technology

Do you excel at bringing clarity and alignment to complex, cross-functional initiatives? Are you passionate about advancing digital transformation in healthcare while ensuring compliance in a highly regulated environment? Join our provider-sponsored health plan as the Chief of Staff, Digital Technology, where your leadership will help shape the future of member engagement, provider collaboration, and enterprise-wide digital modernization.

The Chief of Staff, Digital Technology, serves as a strategic and operational partner to senior technology leadership, driving execution of our technology, digital and data strategies across the health insurance enterprise. This role will report directly to the Chief Information and Digital Officer (CIDO). This role ensures alignment between business objectives, regulatory requirements, and the evolving needs of providers and members. Acting as the connective tissue across executive leadership and cross-functional teams, you will champion digital innovation, foster collaboration, and enhance operational efficiency. In this position, you'll play a pivotal role in guiding our digital roadmap while building a culture of accountability and results in support of our mission to deliver high-quality, member-centric care.

Benefits:

Opportunity to lead digital transformation at a provider-sponsored health plan, directly impacting member experience and provider engagement.
• Strategic seat at the table with senior executives and clinical leaders, influencing enterprise-wide digital priorities.
• Blend of strategic planning and hands-on leadership, shaping both innovation and execution.
• Mission-driven organization with a strong community focus and collaborative culture.

• Partner with technology leadership to develop and execute the digital roadmap aligned with payer priorities, including member experience, claims automation, value-based care, and provider collaboration.
• Drive prioritization and delivery of enterprise initiatives such as digital front door solutions, omnichannel member engagement, and provider enablement platforms.
• Oversee the Digital Technology Office's operations, including staffing, budgeting, vendor management, and program governance.
• Lead cross-functional digital technology projects (e.g., product launches, claims system integrations, provider portal enhancements) ensuring regulatory compliance (CMS, HIPAA, NCQA).
• Develop executive communication strategies, board-level materials, and technology roadmaps for key stakeholders.
• Champion change management efforts to foster digital-first operations across the enterprise.
• Monitor KPIs tied to member engagement, digital adoption, provider satisfaction, and administrative efficiency.