Site Reliability Engineering Senior Manager

Outcomes and Activities:

• Leadership and Team Management:
  • Lead and manage a team of highly skilled SREs, providing mentorship, guidance, and support.
  • Foster a culture of collaboration, innovation, and continuous improvement within the SRE team.
  • Drive recruitment efforts to build a high-performing and diverse SRE team.

• Reliability Engineering:
  • Define and Drive a Reliability Engineering roadmap balanced across Observability, Runtime automated protections and software engineering standards to ensure Production readiness for applications.
  • Establish and promote best practices for building scalable and reliable software systems.
  • Collaborate with development and operations teams to integrate reliability engineering principles throughout the software development lifecycle.
  • Define and measure key reliability metrics, continuously striving to improve system reliability.

• Automation and Tooling:
  • Drive the automation of operational tasks to streamline processes and enhance system scalability.
  • Evaluate, implement, and optimize tools and technologies that support SRE objectives.

• Monitoring and Alerting:
  • Oversee the design and implementation of effective monitoring and alerting systems.
  • Ensure proactive identification and resolution of potential issues before they impact system performance.

• Capacity Planning:
  • Work closely with infrastructure and capacity planning teams to anticipate and address resource constraints.
  • Develop strategies to scale systems in response to growing demand.

• Collaboration with Cross-Functional Teams:
  • Collaborate with development, QA, and product management teams to ensure reliability considerations are integrated into the software development process.
  • Foster a culture of shared responsibility for system reliability across the organization.

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer's shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner's Mindset: Owner's Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Minimum of 8 years in a management level role focused on software reliability engineering.
• Strong background in software development and system architecture.
• Expertise in implementing and managing SRE best practices.
• Strong background in Cloud infrastructure, OaC (Observability as Code) and resilience patterns
• Experience with incident management and post-incident analysis.
• Proficiency in automation, scripting, and programming languages.

Knowledge and Skills:

• Excellent leadership and team management skills.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

Target Compensation: A competitive base salary range from $153,247 - $224,763 .This position is eligible for an annual variable bonus of cash and equity, between 15-30%.Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications.

Candidates who reside in the following major metropolitan areas may be eligible for a premium on top of the posted range based on their specific zone: San Francisco, Seattle, Boston, New York City, Los Angeles and San Diego.

INDENGLP

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

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