Corporate Quality Assurance Analyst

SUMMARY

The Corporate Quality Assurance Analyst is responsible for evaluating the account service process for various lines of business to ensure adherence to established policies, regulatory requirements, and quality standards. This role supports risk mitigation by identifying process gaps, analyzing trends, and recommending solutions that create consistency and efficiency in the account servicing process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs thorough file audits for various accounts and lines of business to ensure procedures are properly documented and compliance standards are met.

Reviews and validates peer audit forms to ensure accuracy and consistency.

Analyzes responses from auditees and provide clear, best-practice-based feedback.

Collaborates with team members and participates in the enhancement of QA processes, workflows, and reference guides.

Evaluates and recommends process improvement to the audit process and implements audit form changes.

Consolidates audit findings and prepares a summary of results.

QUALIFICATIONS
EDUCATION/EXPERIENCE

Associate's degree in Business, Risk Management, Insurance, or related field required

Two (2) or more years of commercial property & casualty account servicing experience (Assistant Account Manager, Account Manager, or Technical Assistant roles) OR

Two (2) or more years of quality assurance, or insurance file audit experience (Commercial P&C and/or Employee Benefits).

Active insurance license preferred.

SKILLS

Strong written and verbal communication skills, including the ability to present findings clearly.

Excellent analytical skills with a keen eye for detail and accuracy.

Excellent organization, time management, and prioritization skills.

Proficiency in Microsoft Office Suite; experience with QA tools.

Ability to work independently while managing multiple priorities and deadlines.

Strong problem-solving skills and a process improvement mindset.

Applied Epic experience preferred.

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