IT MANAGER-SR - 09092025- 71006

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, BUSINESS SOLUTIONS DELIVERY DIVISION, DAVIDSON COUNTY

This position is designed as Hybrid.

This position requires CJIS & FTI fingerprints. This position also requires a criminal background check. Therefore, you may be required to provide information about your criminal history to be considered for this position.

Qualifications

Education and Experience: Bachelor's degree and five years of IT experience, including two years in a supervisory role.

Substitution of Associate's Degree: An IT-specific associate's degree may substitute for the required bachelor's degree.

Substitution of Experience for Degree: Professional IT experience may substitute for the associate's degree on a year-for-year basis up to two years.

Substitution of Graduate Coursework: Graduate IT coursework may substitute for up to two years of required experience.

Necessary Special Qualifications: None

Examination Method: Education and Experience, 100%

Overview

Under general supervision, the IT Manager - Senior supervises professional IT staff and oversees complex IT operations, serving as an assistant IT director in large operating departments. In alignment with STS strategy, this role partners with agency leadership to deliver strategic planning, risk mitigation, policy implementation, project oversight, and aligning IT services with business objectives and compliance requirements. This class differs from that of IT Manager in that an incumbent of the latter acts as an assistant IT director in a small to moderate sized operating department or acts as an assistant manager for a large sized operating department. This class differs from higher level classes in IT management and related series in that incumbents of the latter perform duties of greater scope and complexity.

Responsibilities

1. Team Supervision: Lead and mentor IT professionals across support, infrastructure, applications, and cybersecurity teams to ensure optimal performance and development.
2. Project Management: Plan and coordinate IT projects, including system implementations, upgrades, and integrations, ensuring timely and budget-conscious delivery.
3. Operational Oversight: Manage daily IT operations, including network administration, help desk services, application support, and system availability.
4. Security Compliance: Support STS cybersecurity initiatives and compliance efforts by enforcing agency and state IT security policies and protocols.
5. Vendor Management: Coordinate with external vendors and service providers for technology procurement, licensing, and support services.
6. Budget & Resource Planning: Assist in the development and oversight of the IT operating budget, including forecasting and procurement planning.
7. Process Improvement: Identify and implement improvements to IT service delivery processes, workflows, and support systems.
8. Stakeholder Communication: Act as a liaison between IT and business units to understand technology needs and deliver responsive solutions.
9. Asset Management: Maintain accurate inventory and lifecycle management for IT hardware, software, and other digital assets.
10. Disaster Recovery Support: Assist in maintaining and testing business continuity and disaster recovery procedures to ensure operational resilience.

Competencies (KSA's)

Competencies:
1. Decision Quality
2. Strategic Mindset
3. Optimizes Work Processes
4. Drives Engagement
5. Builds Effective Teams

Knowledges:
1. Complex IT systems, cybersecurity, and infrastructure operations
2. Risk management and regulatory compliance
3. Federal and state IT policy frameworks
4. Personnel management and leadership strategy
5. Project and financial planning

Skills:
1. Advanced team leadership and supervision
2. Contract negotiation and resource allocation
3. Policy development and implementation
4. Report development and performance analysis
5. Strategic communication and coordination

Abilities:
1. Lead diverse IT operations in a large agency setting
2. Evaluate IT system integrity and compliance
3. Guide cross-functional teams and initiatives
4. Facilitate IT governance and risk control
5. Communicate effectively with all organizational levels

Tools & Equipment

1. Computer
2. Microsoft Office Suite
3. ERP and ITSM Systems
4. Performance Monitoring Tools
5. Communication and Collaboration Platforms

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.