Applications Support Specialist

At Avantor, people are the most important part of our success because they drive our global performance. That's why our Operations, Lab Services, Sales, and many other Avantor teams rely on our talent acquisition initiatives to attract, engage and hire the right talent. Avantor's Applications Support vertical is a crucial part of this mix, enabling all our internal teams worldwide to grow beyond their limits.

The Applications Support Specialist will provide first and second level support and troubleshooting for Avantor/VWR digital ecommerce applications as well as be a liaison between the Help Desk and Tier 3 (Level 3) development / technical teams.

Who you are:

• Education: High school diploma required; Associates, Technical school, or bachelor's degree preferred
• Experience: 2-4 years' applicable experience

Who you are:

• Intermediate understanding of PCs, Operating Systems, networks, servers, and databases
• PC and application troubleshooting skills
• Stress management - necessary to provide good customer service and stay motivated; acquired by experience, world view, and predisposition
• Organization - necessary in order to manage open cases, escalated cases, and follow up; acquired by experience and predisposition
• Customer service - necessary to provide quality customer experience and help customers through their computer problems; acquired by experience, world view, and predisposition
• Communication - necessary to communicate effectively with customers and department/team members; acquired through formal education and experience
• Prioritization - necessary to balance incoming incidents with follow-up; acquired by experience and predisposition
• Multi-tasking - necessary to manage a high workload by performing more than one task at a time; an acquired by experience and predisposition
• Very good business writing and other communication skills
• Leadership and training skills

How you will thrive and create an impact:

• Customer-facing communication, supporting Digital Applications
• Responds to incoming requests via phone, email, voice mail, and Intranet forms during busy periods of the day.
• Troubleshoots and resolves advanced and/or escalated support problems.
• Updates open cases and contact customers for case follow up.
• Works with other technical development/support teams on system testing, diagnosing problems, and special projects.
• Trains and mentors new hires and Level 1 team members.
• Attend Team and Department meetings and training sessions.
• Communicate with managers, leads, and technicians of other teams to resolve support issues within SLO timeframes and maintain customer satisfaction.
• Write process and informational documentation for team, department, and customers.
• Diagnoses and resolve process improvement opportunities to ensure continued quality.
• Interviews candidates for open positions.
• Performs other duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.