Operations Specialist

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con (ICS) provides custom client solutions tailored to quality with the flexibility to operate in highly complex environments. The firm specializes in providing tailored services to clients whose needs exceed the sophistication and expertise of traditional guard firms. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.

Inter-Con isEverywhereSecurityMatters.

As an Operations Specialist, your primary responsibility will be to ensure the quality of data output for paying and billing all assigned accounts. In a fast-paced environment, you will identify any issues that could impact payroll and invoicing and take proactive measures to resolve them by coordinating with relevant departments. Additionally, you will utilize your analytical skills to generate deliverables that comply with all technical specifications outlined in the contract.

• Prepare timesheets for Payroll & Invoicing by leveraging Salesforce exception reporting and audit reports
• Manage Salesforce task and case load
• Identify and escalate operational issues impacting pay/bill quality and timeliness, such as unjustified overtime.
• Coordinate with appropriate leadership cross-functionally to drive resolution on operational issues.
• Seamlessly hand off pay/bill deliverables to downstream departments.
• Provide clear and concise pay/bill status reporting on demand, as well as concrete forecast.
• Train Operations on Pay Bill process and procedures to support a smooth pay bill operation.
• Work in Salesforce and Excel on data sets to audit, correct, and create data load files.
• Projections and variances

• Great communication skills with a high level of proficiency in English.
• 1 to 3 years of experience utilizing Salesforce within a medium to large organization preferred. Salesforce Trailhead completions also preferred.
• Proficient at web-interface reporting tools and data manipulation using Excel (pivot tables, Index & Match).
• Basic understanding of Payroll and Billing fundamentals. FP&A component as a background would be nice.
• Experience conforming data to a set of technical requirements.
• Detail-oriented, and analytical skills

Other Requirements or Competencies:

• Capable of achieving objectives and meeting deadlines in dynamic, high-pressure organizations.
• You are motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to produce a great work product.
• Adaptable to change.
• High degree of accuracy and attention to detail.

Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.