Cultural Arts Supervisor - Patron Services

Responsible for administration of box office and front of house operations for Garland Cultural Arts in to provide the highest degree of customer service and satisfaction.

Number of Direct Reports (include titles): Temporary Box Office Staff and Volunteer Ushers

Pay Range: (Depending on qualifications and experience)

• Assist Garland Cultural Arts clients with ticketing solutions to all open to the public ticketed programs - approximately 250 programs annually.

• Manage all ticket operations, including subscriptions orders, single ticket sales, and generate box office reports on daily, weekly, monthly, and annual basis.

• Maintain accurate and current patron databases in support of Garland Cultural Arts marketing initiatives.

• Hire, train, and manage patron services staff including Temporary Box Office personnel and Volunteer Ushers.

• Develop and oversee consistent front-of-house practices - including welcoming patrons to door admissions.

• Prepare and provide settlement and operational reports.

• Be available to work a flexible schedule often including weekends, evenings, and holidays.

• Resolve customer concerns, requests, and or/complaints in a courteous and informed manner and provide timely patron communications.

• Keep current with and develop best practices and fee structures for ticketing operations.

• Support development of new audiences.

• Other Duties as assigned.

• Four-year college degree

• 3 years related experience

• 2 years leadership or supervisory experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

• Bachelors degree in Theatre, Business, Communications

• 4 years experience in Arts Administration, Customer Service, IT, and Marketing

• 3-4 years of leadership or supervisory experience

• Comprehensive knowledge of principles and practices for live event venues

• Comprehensive knowledge of ticketing software, customer relationship management systems, and event management systems

• Advanced Skills in Microsoft Office (Word, Excel, Outlook and PowerPoint)

• Ability to establish and maintain an effective working relationship with all levels of management, City officials, vendors, fellow employees and citizens

• Valid Class C Texas driver's license First Aid, CPR (cardiopulmonary resuscitation) and AED (automated external defibrillator) certification

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent works in an event center environment; frequent exposure to unpleasant environmental conditions or hazards. Occasional outside work and other physical labor such as standing, walking, bending/stooping, kneeling, crawling through confined spaces, climbing a 20-foot ladder and lifting or carrying a maximum of 50 lbs.