Customer Experience Specialist

Acara Solutions is seeking a Customer Experience Specialist for our client in Buffalo!

The Customer Experience Specialist plays a pivotal role in ensuring exceptional customer service across all touchpoints. This position involves promptly addressing inquiries, resolving issues, and serving as a crucial link between the shipping department and customer relations.

We are seeking qualified candidates with:

• Excellent verbal and written communication skills
• Strong client-facing experience
• A collaborative, team-oriented mindset!

Here's what you'll do:

• Respond to incoming inquiries on Gorgias daily, covering a range of tasks such as processing new orders, canceling orders, resolving shipping issues, addressing inventory queries, and handling product inquiries.
• Engage with shipping coordination via to swiftly address inquiries related to shipping, order problems, and other issues, providing efficient solutions.
• Conduct daily monitoring of fraud analysis on Shopify to safeguard the integrity of transactions.
• Supervise and manage affiliate marketing initiatives, including networking with customers, executing affiliate programs for interested parties, ensuring timely payment to affiliates, setting up accounts, and overseeing the management of CJ Affiliate.
• Utilize the customer experience platform to upsell products, offering guidance on product usage, emphasizing product value, and encouraging subscription enrollment.
• Actively participate in social media activities, contributing to content creation, collaborating with the team on creative concepts, and participating in video and photo shoots.
• Engage with community members to promote product awareness and provide education on product benefits/promote advocacy on product.

Position Type: Direct Placement

Pay Rate: $25+/hr. **Depending on experience
Benefits: Comprehensive benefits package available!
Schedule: M-F Hybrid - 3 days in-office, 2 days remote & rotating weekends (8 hours twice/month)

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

**Please send resumes to Cara at sellonc@acarasolutions.com for immediate consideration!!**

Required Skills / Qualifications:

• High School Diploma or GED required.
• Minimum 5 years' experience in a client-facing environment.

Preferred Skills / Qualifications:

• Bachelor's or Associate's Degree preferred.
• Exceptional communication and active listening skills.
• Proven ability to solve problems and de-escalate conflict effectively.
• Comfortable using social media, digital communication and customer service tools.
• Strong time management and multitasking capabilities.
• Ability to collaborate across departments and support team goals.
• Passion for customer advocacy and brand representation.