Seasonal Santaland Manager, Herald Square - Full Time (TEMP)

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Managers work with the Santaland Operations Manager to prepare the Macy's Santaland attraction for seasonal operation. Once the attraction is open to the public, managers oversee the day-to-day operation and customer experience of Macy's Santaland on behalf of the Branded Entertainment group.

What You Will Do

-Preparing Santaland attraction and back of house areas for holiday season. Duties may include: Designing, propping, and/or decorating holiday tableaus, e.g. laying snow, stringing lights, cleaning/dusting etc.

* Designing and implementing elf trainings

* Daily scheduling and staff management of elves

* Manage customer flow and experience throughout the Santaland attraction

* Lead reservation experience

* Interface with guests and address special needs and/or concerns

* Facility maintenance of attraction and BOH areas

* Maintaining highest levels of customer service throughout the operation

* Demonstrated experience in responsibly de-escalating and managing through employee relations issues, as well as customer disputes and/or concerns.

* Ability to manage through challenges with the utmost discretion, and an understanding of legal and ethical obligations to colleagues and the company.

* Ensure safety guidelines are being adhered to at Santaland and on location.

Skills You Will Need

Education/Experience:

* Bachelor's degree preferred

* Experience with employee relations preferred

* Experience leading teams of varying size

* Operations experience (preferably in entertainment, theater, or production, but not required)

* Event execution and/or management experience

* Experience managing schedules and timelines

* Experience training others in the skills required for their positions

* Crowd control experience

Communication Skills:

* Knowledge of a second language helpful but not required

* Strong interpersonal, written and verbal communication skills

* Must be able to stay calm under pressure and problem solve in a dynamic environment

Mathematical Skills:

* Basic math functions such as addition, subtraction, multiplication and division

Reasoning Ability:

* Must have the ability to work independently with minimal supervision

* Must be able to multitask in a fast paced environment

* Present a professional image consistent with Macy's brand values

Physical Demands:

* Ability to lift at minimum 40 pounds

* Heavy lifting and getting dirty should be expected in this position.

Other Skills:

* Customer service experience

* Basic computer skills

* Knowledge of lighting and sound systems preferred

* Experience creating/implementing training curriculum preferred

Work Hours:

* As part of the seasonal schedule, all Santaland Managers are expected to work on Thanksgiving Day, Black Friday, Christmas Eve, as well as all weekends from Thanksgiving to Christmas.

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply.
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.

What We Can Offer You

• Merchandise discounts
• Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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