Desktop Support Engineer

You're looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That's why we're looking for a Desktop Support Engineer to support our Miami, Tampa and Fort Lauderdale offices, delivering IT support to the business focusing on computer hardware, printers, peripherals, telephone devices, network connectivity and software applications onsite and remotely.

The ideal candidate will be responsible for...

• Serving as the primary contact for IT support issues across the Florida offices, ensuring timely resolution of service requests and incidents
• Supporting end users with hardware, software, telephony, and connectivity issues both onsite and remotely
• Acting as the main point of contact for audiovisual (AV) support in coordination with the AV Manager
• Provisioning and configuring new hire equipment and performing quality checks prior to delivery
• Supporting office moves, reconfigurations, and equipment redeployment
• Assisting with employee onboarding and offboarding processes, including equipment setup and recovery
• Configuring phones, voicemail, and telephony systems; supporting video conferencing setups across various environments
• Providing support for home office setups, personal devices, and firm-issued mobile and computing devices
• Troubleshooting and supporting printing systems, including network printers and MFPs
• Contributing to and maintaining IT documentation, knowledge base articles, and standard operating procedures
• Mentoring and coaching junior engineers and new team members on technical processes
• Supporting IT asset management: updating inventory, monitoring asset levels, and managing equipment lifecycle and e-cycling processes
• Providing assistance with security cameras, receptionist consoles, and guest Wi-Fi setup
• Ensuring best practices are followed around security and firm-approved configurations

The successful candidate will demonstrate...

• A minimum of 3 years supporting Windows desktop/server operating systems and technologies including Active Directory, DNS and DHCP and group policies; minimum of 3 years supporting Microsoft Office applications
• Experience with SCCM or other endpoint management software platforms including understanding of PXE and desktop provisioning technologies
• Proficiency with Windows printing and scanning operations, including installation and support of network and home office devices
• Proficiency with mobile devices, including enterprise software activation, troubleshooting and support
• Experience with configuring and installing VOIP telephones, Citrix virtual desktops and applications, and VPN technologies
• Knowledge of home networking technologies including modems, access points, switches, and routers; knowledge of local area, wireless and wide area networks systems and hardware, including switches and routers
• Knowledge of IT asset management lifecycle
• Knowledge of working within ServiceNow for tracking Inventory, Service Requests and Incidents
• Ability to move equipment up to 50 lbs; ability to bend and maneuver to set up equipment
• Ability to travel between Florida offices when needed (Miami, Fort Lauderdale, Tampa)
• Strong focus on client service and responsiveness; ability to respond effectively and timely to requests

Committing your time and talent is no small matter-at Venable, we know that superior client service begins with an investment in our people. Our competitive compensation, robust benefits, and programs that support our employees' well-being, families, and futures reflect our dedication to prioritizing the whole person, not just the professional.

Venable's benefits package includes medical, dental, vision, disability, life insurance, flexible spending and healthcare savings accounts, 401(k) with firm profit share, paid time off, firm paid holidays, wellness and personal advocacy programs, family planning resources and leave programs, tuition reimbursement, and more. New employees are provided a detailed orientation to the firm's benefit offerings upon hire.

Here, we strive to offer the kind of care that radiates, from our colleagues to our clients, to our communities, so that success finds everyone.