Quality Coordinator 1st & 2nd Shift

Position Overview

Join Green Bay Packaging, Baltimore Division, as a Quality Coordinator. At GBP, we are committed to delivering high-quality products to our customers and your role will be pivotal in ensuring our processes meet and exceed the standards required by our industry and clients. This position will provide support in evaluating the quality of products and processes in all departmental areas. A keen eye for detail and the ability to focus for long periods is needed to ensure the Plant follows the Quality Management System as prescribed in the latest version of BRCGS standard or other company-designated programs. The Quality Coordinator will work closely with production, maintenance and the sales team to maintain & improve product quality and enhance the continuous improvement culture.

Responsibilities

• Manage Quality documentation and record-keeping in all key processes
• Conduct regular audits and inspections to ensure adherence to quality standards
• Responsible for routine product monitoring. Ensure product testing and documentation, including any plant trials/qualifications, are completed effectively
• Conduct testing as required to include daily special, and collaborative testing in test lab and prepare COC/COA's
• Review, Investigate and resolve Customer Feedback/Complaints. Assist in timely responses based on effective root cause activity. Determine the quality of products returned by customers.
• Coordinate "mock recalls" on a semi-annual basis.
• Participate in PIT (Production Improvement Team) meetings to assist with the identification of improvement opportunities.
• Monitor Site shut down and start up processes to verify quality standards are met.
• Ensure that production quality control system requirements are effectively completed
• Raw material qualification and inspections. Assist in supplier audits and collaboration initiatives
• Conduct AQL testing from OOS incidents. Implement and document rework and update the ERP system.
• Audit key tools and equipment for Food Safety and Operational Efficiencies.
• Produce reports regarding nonconformance of products or processes, root cause analyses, or quality trends. Review production processes to ensure that products and services perform according to quality standards and that manufacturing processes are capable and qualified.
• Assist with writing training material. Train and coach staff on quality processes and best practices as per BRCGS, SQF, HAZMAT, Continuous Improvement and GBP Standard Operating Procedures.
• Internal Audit Program participation. Work with the established audit plan to complete audits and prepare audit reports. To include audits by BRCGS, SQF, other divisions and internal audits.
• Monitors and ensures calibration of Inspection, Measuring and Test Equipment.
• Collaborate with cross-functional teams to address quality issues. Develop strong, internal working relationships to support Customer Service, Sales, and Production departments.
• Other duties as assigned to achieve company objectives.

Qualifications

Skills and Abilities

• Strong Communication skills with ability to adjust communication style and interact across all levels of the organization, including ability to explain quality information to technical and non-technical audiences.
• Ability to work well with people at all levels. Position requires a great deal of independent work.
• Must be able to make critical decisions to support customers.
• Accuracy, attention to detail and thoroughness are critical for this position.
• Strong organizational skills are required.
• Excellent math abilities and working knowledge of data/statistical methods.
• Must be able to interpret BRCGS standards or other GFSI food safety programs, HACCP procedures, engineering specifications, drawing and other written documents related to the corrugated industry.
• Adept at problem-solving and identifying root cause to implement preventative methods.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing quality practices.
• Must have practical knowledge of customer relations protocol.

Education

• Associate degree/ Bachelor's degree or equivalent combination of education and experience.

Experience

• Three years' experience in Quality in an industrial manufacturing environment - corrugated experience is preferred or other regulated environment.
• Product Testing in a lab setting is preferred.
• Computer Skills - Proficient in MS Office and overall pc usage
• Certificates and Licenses - Internal Auditor - preferably BRCGS/ other Food Safety certification or ISO9001