TITLE: Dispatch Manager LOCATION: Houston, TX POSITION REPORTS TO: Director of Logistics SCHEDULE: Monday through Friday, 8:00am - 5:00pm; some overtime, and some weekends may be required. COMPENSATION: Commensurate with experience Position Summary: The Dispatch Manager will oversee daily dispatch operations to ensure efficient routing, on-time deliveries, and top-tier customer service. This role requires a strong leader with a focus on team development, compliance, and continuous process improvement. RESPONSIBILITIES
- Manage day-to-day dispatch operations, ensuring optimal routing and on-time deliveries.
- Supervise, train, and guide dispatch staff to improve performance and service levels.
- Ensure compliance with all transportation regulations and safety standards.
- Respond to escalated issues and resolve customer or staff complaints professionally and efficiently.
- Collaborate with sales, customer service, and terminal managers to align dispatch with business goals.
- Monitor driver performance and ensure dispatchers are addressing inefficiencies.
- Continuously evaluate and improve logistics processes to reduce costs and mitigate risks.
- Foster a positive team environment focused on communication, teamwork, and continuous improvement.
- Conduct employee performance reviews, coaching, and disciplinary actions as needed.
- Manage dispatch and driver schedules to always ensure adequate coverage.
- Communicate customer requirements and expectations to dispatch and driver teams.
- Enforce and support all company policies and procedures.
- Provide regular updates to the Director of Logistics regarding daily operations.
- Perform other related tasks or projects as assigned.
REQUIREMENTS
- Must live within 60 miles of the Houston location and be willing to work onsite.
- Minimum 5 years of experience in dispatch management or a related field.
- Proven leadership experience managing a dispatch or logistics team.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Ability to make decisions under pressure in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Experience using transportation management systems, route planning tools, and vehicle telematics.
- Strong knowledge of transportation laws and safety regulations.
- Professional, ethical, and able to work with minimal supervision.
LEADERSHIP REQUIREMENTS
- Ability to provide employees with feedback, performance standards, clear instructions, and expectations.
- Ensure employees have the tools and resources to do their job.
- Coach and guide team members while assessing strengths and opportunities.
- Ensure there is two-way communication with all team members.
- Provide a positive and effective work environment.
PREFERRED
- Experience in the fuel and/or transportation industry
Sun Coast Resources, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability. |
Sun Coast Resources, LLC
Sep 12, 2025