Surgery Family Center Rep, Pre-Op, Northside Hospital Forsyth

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Assists in the ongoing development and administration of hospital and department Quality Improvement program.

1. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injuryaccident to Manager.

1. Acts as an informational resource for patients, families, and staff in assigned entrance in order to minimize confusion and dissatisfaction.

1. Provides families with patient progress reports or other information during surgery/procedure or other situation as appropriate.

1. Takes a proactive, multidisciplinary team approach to complaint prevention and service recovery.

1. Explains various hospital policies and procedures (to visitors and surgery patients), and provides other information or assistance as required.

1. Acts as a communication link to Patient Representatives in assigned rotation areas to alert them of patients or families in need before they arrive to their destination.

1. Identifies customers requiring special assistance and acquires support to meet their needs (i.e. wheelchair transport, vision impaired, security, emergency, etc.)

1. Acts as a "salesperson" for NSH services and programs and offer literature/brochures tailored to meet the needs of the customer.

1. Highlights map routes for customers inquiring about department locations, services and offices. With the help of volunteers, personally escorts patients, families, etc to their destination, allowing time for conversation and for a customer "relationship" to occur.

1. Educates volunteers regarding services, operations, locations, and way-finding so that the public receives accurate information.

1. Orients, trains, and supports volunteers in various settings to assist staff with patient advocacy functions.

1. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injuryaccident to Manager.

Secretarial Duties will consist of approximately 20%-30% of time

1. Assembles and maintains patient charts for new admissions

1. Coordinates admission, transfer, and discharge of patients with other departments.

1. Maintains census information, and may coordinate patient room assignments.

1. Maintains patient charts and clinical information by ensuring that necessary documents, reports, and records are completed and filed appropriately.

1. Enters patient charges and central supply requests for supplies and services into computer system.

1. Acts as a communication center for department. Answers phone and call lights, relays messages, and assists physicians and hospital staff as needed. Receives and greets visitors and directs accordingly.

1. Reviews charts upon patient discharge for accuracy and completeness. Disassembles and ensures delivery to Medical Records.

1. May transport patients, specimens, orders, supplies, or documents as needed.

PROFESSIONAL DEVELOPMENT AND LEADERSHIP

1. Other duties as assigned by supervision.

REQUIRED

• High School diploma or equivalent and two (2) years experience in an occupation in a health care setting or an occupation requiring customer service skills.
• Demonstrated ability to work independently.
• Demonstrated Service excellence skills.
• Good communications skills.
• Certification in CPR once hired.
• Ability to type.
• Knowledge of PC Windows environment.
• Basic knowledge of medical terminology.

PREFERRED

• Demonstrated basic computer skills.