Security Professional- Dispatch Specialist

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

As a Security Professional- Dispatch Specialist in Dallas, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom and more .

As a Dispatch Officer in a dynamic tech, media, and telecom location, you will play a key role in supporting security-related operations by monitoring alarm panels, coordinating response efforts, and maintaining clear communication with on-site teams. Your presence will help to deter incidents and contribute to a secure environment for staff, visitors, and assets. This role requires you to be comfortable using computers or tablets and to provide exceptional customer service while managing multiple tasks in a fast-paced setting. At Allied Universal, we value agility, reliability, and innovation, and you will be part of a team that puts people first, acts with integrity, and delivers results through collaboration. If you are passionate about making a difference and thrive in a technology-driven environment, this opportunity is for you.

Position Type: Full Time

Pay Rate: $21.16 / Hour

Job Schedule:

What You'll Do:

Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and responding to emergency situations as appropriate.
• Respond to incidents and critical situations in a calm, problem-solving manner, maintaining clear communication with relevant personnel.
• Monitor and coordinate dispatch activities, including receiving and relaying information to security-related teams and management.
• Maintain accurate logs and records of all incoming and outgoing communications and incidents within the location.
• Assist in coordinating response to alarms, emergencies, and requests for assistance from staff and visitors.
• Support regular communication with on-site security-related personnel to help to deter unauthorized activities and/or incidents.
• Utilize technology and communication systems to track, document, and manage security-related activities throughout the location.

What We're Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Must have at least 2 years of security-related experience.
• Must be at least 21 years of age.
• Alarm panel experience is preferred.
• Comfortable using a computer or tablet is preferred.
• CPR certification is preferred.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.