Head of Global Software Implementations

As the Global Head of Software Implementations for Veterinary Software at IDEXX, you will lead the end-to-end delivery of software implementation projects across international markets. You'll oversee a multi-functional team including regional managers, project managers, virtual implementers, and traveling trainers - ensuring successful deployments and exceptional client experiences. This role demands strategic vision, operational excellence, and inclusive leadership to manage complex, multi-country implementations while driving scalability, efficiency, and quality.

You'll champion a world-class customer experience, foster professional development across all levels, and cultivate a collaborative, innovative environment that promotes high productivity and customer satisfaction.

In This Role:

1. Strategic Leadership

• Define and Execute Strategy: Develop and implement a global strategy for software implementations aligned with company goals for adoption, satisfaction, and efficiency.

• Global Resource Allocation: Optimize deployment of project managers, implementers, and trainers across regions to meet demand and timelines.

• Cross-Functional Alignment: Collaborate with senior leadership to align with business objectives, sales forecasts, and product roadmaps.

2. Team Management and Leadership

• Lead Global Teams: Provide guidance and support to regional managers and team leads to ensure high performance and morale.

• Talent Development: Drive recruitment, training, and growth initiatives to build a skilled and empowered team.

• Performance Management: Monitor team performance, offer coaching, and foster continuous improvement.

3. Project Management Oversight

• Portfolio Management: Oversee global software implementation projects, ensuring timely, budget-conscious delivery that meets client expectations.

• Risk Mitigation: Identify and manage risks across technical, operational, and resource dimensions.

• Client Communication: Serve as the senior contact for major projects, ensuring effective issue resolution and stakeholder engagement.

4. Software Implementation Process and Optimization

• Process Standardization: Establish global procedures and best practices for consistent, high-quality delivery.

• Scalable Customization: Ensure processes are adaptable to regional client needs while maintaining efficiency.

• Continuous Improvement: Leverage data insights to refine implementation processes and enhance outcomes.

5. Client and Stakeholder Management

• Client Satisfaction: Ensure timely, high-quality implementations that exceed expectations.

• Tailored Solutions: Collaborate with clients to customize software setup and training.

• Post-Deployment Support: Facilitate smooth transitions to support teams for ongoing client success.

6. Budget and Financial Oversight

• Budget Management: Oversee global implementation budgets, ensuring efficient resource use and adherence to financial targets.

• Cost Optimization: Identify opportunities to reduce costs without compromising quality.

• Travel Coordination: Manage logistics for traveling trainers and international deployments.

7. Cross-Functional Collaboration

• Internal Partnerships: Work closely with sales, product, engineering, and support teams to ensure seamless delivery and issue resolution.

• Feedback Integration: Create feedback loops with product teams to enhance software based on implementation insights.

What You Need to Succeed:

• Bachelor's degree required; advanced degree preferred.

• 10-15+ years of experience in software implementation leadership, including 10+ years in managerial roles.

• Proven ability to lead large, diverse global teams with empathy and effectiveness.

• Strong project management skills across multi-region software deployments.

• Technical expertise in software architecture, integration, and troubleshooting.

• Exceptional communication and relationship-building skills with clients and internal stakeholders.

• Experience in process optimization and scaling operations globally.

• Proficiency in managing international travel logistics and global budgets.

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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