Application Delivery & Operational Excellence Manager

SUMMARY: The Application Delivery Senior Manager is responsible to lead the deployment, governance, and continuous improvement of all applications managed by the Application Delivery and Support team. This role is pivotal in ensuring secure, compliant, and efficient technology operations in a highly regulated environment. This manager will drive automation, enhance monitoring, and lead change initiatives while building a high-performing team through targeted training and development. The role also includes oversight of operational excellence through documentation, vendor management, and performance reporting, and will report to the Director of the area.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

Application Delivery & Operational Excellence:

• Leads and manages the organization and standardization of JIRA workflows, ceremonies, and governance for the App Support department.
• Defines and monitors delivery KPIs, ensuring adherence to SLAs for incident, problem, and change management.
• Oversees strategic and operational initiatives in alignment with Standard Operating Procedures (SOPs) and Strategic Management Office guidelines.
• Ensures all application documentation and SOPs are current and accessible.
• Identifies and implements process improvement opportunities to enhance delivery efficiency and system reliability.

Risk Controls & Regulatory Compliance:

• Manages and executes risk and control activities across all supported applications.
• Conducts regular risk assessments and ensure audit readiness.
• Collaborates with compliance and internal teams to address findings and strengthen control frameworks.

Training & Capability Development:

• Develops and executes training programs to upskill team members in financial systems, cybersecurity, automation tools, and operational best practices.
• Fosters a culture of accountability, technical excellence, and continuous learning.
• Mentors team members and promote cross-functional collaboration.

Automation, Monitoring & Performance Management:

• Drives automation of deployment pipelines, reconciliation processes, and compliance reporting.
• Partners with stakeholders to maintain real-time monitoring and alerting systems for application health and data integrity.
• Ensures SLA and KPI compliance for incident, problem, and change management processes.

Financial & Vendor Oversight:

• Manages budget planning, vendor relationships, SOWs, purchase orders, and invoice processing.
• Ensures financial accountability and alignment with procurement policies.
• Reporting & Metrics:
• Prepares and delivers comprehensive status reports, accomplishment summaries, performance metrics, and Quarterly Business Reviews (QBRs) to senior leadership.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

SUPERVISORY RESPONSIBILITIES

• Supervises function, projects or services and/or one or more employees, as applicable.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance coaching; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION

Bachelor's Degree or Master's degree in Computer Science, Finance, or related field preferred.

EXPERIENCE

• 7+ years of experience in application delivery or IT risk management within financial services.
• Deep understanding of financial systems architecture, data governance, and regulatory compliance.
• Experience with financial platforms (eg, Fiserv, Coupa, Workday, Cloud AWS) preferred.
• Candidates residing in locations within BankUnited's footprint may be given preference.

CERTIFICATES, LICENSES, REGISTRATIONS

• Certifications such as Six Sigma, Lean, CISA, PMP, or ITIL preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong leadership, communication, and stakeholder management skills.
• Familiarity with regulatory frameworks such as SOX, preferred.