Office Services Specialist

Job Description

The Office Services Specialist II is responsible for the overall day-to-day operations functions of the Office Services department while providing quality system support to the retail office network, contact center and/or internal departments for proprietary computer applications. This position provides support for end users, performs relevant administrative duties, and implements and supports Cash Recyclers, Cash Dispensers, and Coin Machines.

Essential Functions
* Ensure compliance with third party vendors and agencies
* Cultivate relationships with various departments
* Cultivate relationships with vendors
* Complete various administration duties as required
* Update and develop assigned Operations Manuals
* Provide quality systems support for the Call Center/Retail Network in relation to the CARE System
* Provide guidance and support for the Cash Recyclers/Cash Dispensers and Coin Machines
* Diagnose and resolve operational issues
* Create and update user profiles
* Perform testing on CARE Teller/Platform System
* Perform data entry as required
* Maintain appropriate departmental records and reports
* Maintain assigned sub systems and/or platform systems
* Implement and support new policies and procedures
* Assist in education and procedures trainings
* Recommend improvements to procedures
* Recommend product enhancements
* Recommend service and delivery alternatives
* Attempt to exceed departmental expectations

Additional Essential Functions
Essential Functions
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment

Additional Responsibilities
* Complete special projects and other duties as assigned by management

Safety and Health for those without supervisory duties
* Abide by the rules of the safety and loss prevention program
* Perform work tasks in a safe manner
* Report any and all injuries to supervisor
* Know what to do in case of an emergency

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education

High School Diploma

Preferred Work Experience

3 - 5 years Branch banking experience
3 - 5 years CARE Teller/Platform System experience
3 - 5 years Signature/System experience

General Employee Knowledge, Skills, and Abilities

* Ability to establish effective working relationships among team members and participate in solving problems and making decisions
* Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
* Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
* Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
* Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

Knowledge of Northwest operations, products, and services
Ability of increased job knowledge/duties and increased ability to problem solve independently

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.