Supervisor, Telephone Operators

University Hospitals
United States, Ohio, Shaker Heights
3605 Warrensville Center Road (Show on map)
Oct 08, 2025
Description Oversees the day to day operations of the telecommunications department. Responds and directs call and assists manager with Telecommunications department operations. Scheduling, providing feedback to the director regarding potential corrective actions, and serves in a supervisory capacity as guided by, or in the absence of, the Director of Operations. Participate in all hiring interviews and decisions and are responsible for all Kronos, PTO requests, compliance or mandated training. Accountable for completing routine performance review and evaluations. Assists the Director of Operations in developing policies and procedures for the telecommunications department and communicates new policies and procedures to the staff. Provides feedback to the staff when they are not following the policies and procedures correctly. Maintains the phone system database, including paging accounts, special notes, Overbridged lists and call schedules. Answers and directs all internal and external calls, works with audio and radio paging system. The coordinator is a working position and will be included in the schedule to answer and direct calls received by the telecommunications department. Performs daily report per shift with operators of duties and assignments Cover open shifts when necessary Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Full time 40 hours per week. Monday-Friday. This is the day shift: 7:00 AM-3:30 PM, 8:00 AM-4:30 PM, 8:30 AM-5:00 PM. Coordinator or lead experience strongly preferred.