|
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
nVent's Electrical Connections segment is seeking a seasoned leader to drive customer experience initiatives across the US and Canada. This role is critical to enhancing customer journey strategies within a fast-paced, innovation-driven environment. The successful candidate will lead efforts to improve customer engagement, foster loyalty, and support growth across our electrical solutions portfolio. As a key contributor to our customer service strategy, this individual will ensure we deliver exceptional support and consistently exceed expectations at every touchpoint, reinforcing nVent's commitment to customer-centric excellence
- Lead a build upon a high-performing team of customer experience professionals, encouraging their development and growth.
- Monitor the team's productivity to ensure mailboxes are up to date, orders are entered daily, calls are answered with the highest availability, and coverage is handled during absences.
- Ensure Customer Care benchmarks are met individually and as a team.
- Plan and implement key critical initiatives with the Director, Customer Care
- Respond to and resolve escalated issues from internal and external customers.
- Assign, track, and review employee work progress.
- Cultivate a team culture that puts customers at the heart of everything we do.
- Collaborate with cross-functional teams, including Sales, Logistics & Operations, to advocate for customer needs and drive continuous improvement.
- Monitor and maintain service quality to meet company standards.
- Train new team members.
YOU HAVE:
- Bachelor's Degree preferred.
- 5+ years of customer experience/care experience, preferably working for a manufacturer or distributor.
- Ideally, 2+ years of relative managerial experience.
- Highly proficient in Microsoft Office Suite; experience with ERP and CRM (Salesforce preferred).
- Strong Initiative, communication, and teamwork skills.
- A passion for driving transformation and embracing new technologies to improve customer interactions.
- Strong analytical skills and experience using data to identify insights and drive continuous improvement.
- Ability to inspire and motivate teams, communicate optimally with stakeholders, and build strong relationships.
- Validated Process Improvement experience.
- Driving digitalization for Customer Service Task and Omnichannel approach.
- This position is based at our Solon, OH, manufacturing campus and will be on-site 4 days per week.
WE HAVE:
Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:
Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. A 401(k) retirement plan and an employee stock purchase plan - both include a company match. Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
#LI-AG1
#LI-HYBRID
|
nVent
life insurance, parental leave, paid time off, tuition reimbursement, 401(k), retirement plan
Sep 25, 2025