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The Virginia Mental Health Access Program (VMAP) is a statewide initiative that increases access and improves mental, behavioral and emotional health and development by providing education, consultation, and care navigation to medical providers of infants, children, adolescents, young adults, and pregnant & postpartum people. VMAP is designed to increase capacity for medical providers to treat and respond to common pediatric mental health conditions including depression, anxiety, Attention-Deficit Hyperactivity Disorder (ADHD) and other neurobehavioral conditions including autism. VMAP consists of five regional hubs, a statewide early childhood hub, and a statewide Moms+ hub. VMAP is seeking a Patient & Family Navigator for the Western regional hub with expertise in local resources and/or lived experience in order to successfully link PCPs and families to the appropriate behavioral health services and supports based on their specific needs and insurance status. The care navigator will work closely with the Western regional child and adolescent psychiatrists and Licensed Mental Health Professionals (LMHPs) to provide resources to support PCPs and their patients. VMAP's care navigators provide direct family support for youth identified with mental, emotional, and behavioral (MEB) health diagnoses who need additional services outside of primary care, including referral to and engagement with external MEB health services. The Western regional care navigator will also work closely with the Western regional LMHPs provide call line support. Job Responsibilities The care navigator will work collaboratively with the VMAP Western regional hub team to perform the following responsibilities:
- Develop and maintain relationships with intake coordinators at community mental health agencies, clinics, and organizations
- Participate regularly in community-based meetings to stay current on new and evolving resources in their respective VMAP region
- Research and maintain accurate and up to date lists of local mental health resources and their availability, including mental health providers, family support services, community resources, peer support programs, and Children Services Act (CSA) related programs in the VMAP database. Each resource should be verified at least annually; availability of resources may vary by region
- Answer VMAP PCP calls/emails during normal business hours and direct to appropriate resources
- Respond to PCP requests with appropriate regional mental health resources within 2 business days, including practice information such as participation with insurance and wait time for appointments
- When possible, work directly with families to help facilitate and coordinate referrals to needed services
- Provide follow-up calls to referred families within designated timeframes in order to ensure continuity of care. This may include warm handoffs to appropriate service coordination, parent education, and psychosocial support.
- Provide feedback as requested to PCPs on status of family engagement and services
- Record and log information from daily calls into VMAP database
- Conduct post-navigation surveys to gather data from PCPs and families regarding satisfaction of process
- Adhere to HIPAA privacy policies and hospital/health center regulations
- Will report to the VMAP Western regional Licensed Mental Health Professional and the VMAP Call Line Manager
Minimum Qualifications
Education: Bachelor's degree or equivalent experience in a human service field.
Experience: Two years progressive work experience, including experience working with complex patient populations, medical terminology, and customer service. Preferred Qualifications/Experiences:
- Experience navigating healthcare systems, developmental services, and/or mental health services strongly preferred
- Knowledge of Virginia's mental, emotional and behavioral health resources and referrals
- Peer support provider experience and/or certification preferred
- Proficient in Word, Excel, data entry, and editing
- The position requires fluency in English language. Additional language abilities are welcomed.
The ideal candidate will demonstrate strong organizational and time management skills, with the ability to handle multiple tasks and respond promptly to requests. They will possess proficient writing abilities to document work thoroughly, along with excellent communication and interpersonal skills to engage effectively with a diverse range of providers, agencies, and families. Exceptional customer service, particularly in phone interactions, willingness to learn and flexibility are also essential to this role.
Physical Demands
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. Salary Range
The anticipated starting salary is $50,000 annually, commensurate with education and experience.
Position Type & Work Location
- This is an Exempt-level, benefited position. Learn more about UVA benefits.
- This is a restricted position, which is dependent on funding and is contingent upon funding availability.
- The position requires a combination of remote and in-person work. Candidates should be able to easily travel on-site to UVA Children's Hospital at least once a quarter. Occasional overnight travel is required to attend VMAP statewide events. Candidates must have access to a private working remote space, secure internet connection and cell service during work hours.
About UVA and the Community
To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.
Application Review will begin after September 30, 2025. Preference will be given to applications received by this date. Additional Requirements
- Background checks, pre-employment health screenings, and drug screening will be conducted on all new hires prior to employment.
- This position will not consider candidates who require immigration sponsorship now or in the future .
How to Apply
Please apply online, by searching for requisition number R0076475. Complete an application with the following documents:
Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.
Internal applicants: Apply through your Workday profile by searching "Find Jobs."
Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.
Contact
For questions about the application process, please contact Karon Harrington, fak3ph@virginia.edu.
For questions about the position, please contact Mary Beth Murray at mem8z@virginia.edu. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.
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The Rector & Visitors of the University of Virginia
$50,000 annually, commensurate with education and experience.
Sep 25, 2025