IT Manager (B)

The IT Manager will provide leadership and coordination for the College of Agricultural and Life Sciences (CALS) desktop support team, consisting of 11 technicians serving faculty, staff, and students across campus buildings and Agricultural Research Stations. This position will oversee daily service delivery, ensure consistent use of IT service management processes, and foster collaboration within and across cohorts of desktop support staff.

The IT Manager will be responsible for setting priorities, mentoring staff, and serving as the escalation point for complex technical or service issues. In partnership with the CALS IT Director and other service leaders, the manager will help implement standardized tools, knowledge management practices, and customer service approaches that align with CALS' mission of supporting teaching, research, and outreach.

This role requires balancing operational oversight with staff development, promoting a culture of collaboration, accountability, and continuous improvement to ensure CALS faculty and staff receive responsive and professional IT support.

• Serves as the subject matter expert to unit leadership regarding information technology operations and functions

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• Creates and monitors the budget and approves expenditures

• Develops, plans, and directs staff implementation of information technology

• Evaluates existing strategy and makes recommendations to information technology leadership for program enhancement

• Identifies, proposes, and implements new or revised information technology operational policies and procedures

CALS: Information Technology (IT)

The anticipated salary range for this position is $95,000 - $115,000. However, final salary will depend on experience and qualifications. Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.

Additional benefits information can be found at: https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf

• Experience providing formal supervision or leadership to a team of multiple IT staff
• Direct experience providing desktop support and service delivery
• Coordinating, organizing and managing competing priorities
• Experience working with enterprise endpoint management & security platforms

• Direct experience supporting an organization with change management and continuous improvement
• Operational use of IT Service Management (ITSM) practices and tools

Education:

Bachelor's Degree - Preferred

Click on the "Apply Online" button to start the application process. You will be prompted to upload the following documents/Application Materials:

Resume (required) - Detail your educational and professional background

Cover letter (required) - Refer to your related work experience

It's important that your cover letter and resume reflect your experience for this position related to the Qualifications section. Your application materials will be used during our evaluation to determine your qualifications as they relate to the job. The most qualified applicants will be invited to participate in the next step of the selection process.

Sonia Parker, CALS HR Generalist

608-890-2547

sonia.parker@wisc.edu

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