Provider Relations Advocate - Remote in KS

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

There are changes happening in health care that go beyond the basics we hear in the news. People like you and organizations like UnitedHealth Group are driving ever higher levels of sophistication in how provider networks are formed and operate. The goal is to improve quality of service while exploring new ways to manage costs. Here's where you come in. You'll use your solid customer service orientation and knowledge of insurance claims to serve as an advocate for providers in our networks. As you do, you'll discover the impact you want and the resources, backing and opportunities that you'd expect from a Fortune 5 leader.

If you are in the State of Kansas or within 50 miles of the border, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Assist in end-to-end provider claims processing and resolution
• Assist in efforts to enhance ease of use of physician portal and future services enhancements
• Assist in identifying gaps in network composition and services to support network contracting and development teams
• Use pertinent data and facts to identify and solve a range of problems within area of expertise
• Investigate non-standard requests and problems, with some assistance from others
• Work exclusively within a specific knowledge area
• Prioritize and organize own work to meet deadlines
• Provide explanations and information to others on topics within area of expertise.
• Use pertinent data and facts to identify and solve a range of problems within area of expertise
• Investigate non-standard requests and problems, with some assistance from others
• Work exclusively within a specific knowledge area
• Provide explanations and information to others on topics within area of expertise.
• Analyzes and investigates claim issues
• Responsible for training providers on a variety of topics in both small and large settings

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience working with Medical Providers
• 1+ years of experience with Medicaid Regulations
• 1+ years of experience in providing training or education
• 1+ years of medical insurance claims/billing experience
• Willingness and ability to speak and meet with Providers directly on a variety of topics
• Demonstrated excellent written and oral communication skills
• Ability to work independently and remain on task with little to no day to day supervision
• Demonstrated good organization, planning skills
• Ability to prioritize and meet deadlines from multi staff members through the department
• Intermediate level of proficiency in claims processing and issue resolution
• Exceptional presentation, written and verbal communication skills
• Intermediate level of proficiency with MS Word, Excel, PowerPoint and Access
• Driver's license and access to reliable transportation
• Ability to travel on up to 25% of the time within the State of KS

Preferred Qualifications:

• 2+ years of provider relations and / or provider network experience
• 2+ years of experience of Medicaid experience
• 1+ years of KS Medicaid and Kansas Billing requirements
• Previous experience with CSP Facets
• Intermediate level knowledge MS Word, Excel, PowerPoint
• Intermediate level of claims processing and issue resolution

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.