Sr Director Analyst, Head of Infrastructure and Operations, REMOTE US

About the role:

Gartner Analysts are industry thought leaders who create must-have research, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights sector, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative research which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via written research, in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.

What you will do:

• Create innovative, thought provoking, and highly leveraged "must-have research" content aligned to the mission critical priorities of the Head of I&O, in areas related to IT Operations Management and monitoring IT services, including Application Monitoring and Observability

• Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act in the Infrastructure and Operations space

• Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward

• Provide actionable insights to the Head of I&O and related team on how to monitor, manage, and optimize their increasingly complex hybrid cloud IT environments.

• Demonstrate thought leadership in establishing research positions across a team of analysts

• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda

• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights

• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions

• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings

• Support Research and Sales: Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business

• Provide high quality, timely and peer reviewed research content

• Build credibility as an industry expert to represent Gartner research, methodology and strategy

• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community

• Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery

• Serve as a mentor and a coach by supporting more junior team members

• A client-centric focus while actively seeking to help clients engage regularly and often with Gartner research and interactions

• Kindly note that this is an individual contributor role, not a role with direct reports

What you will need:

• Bachelor's degree and 12 years of experience in a related field or an equivalent combination of education and experience.

• Experience as a Head of I&O or as a direct report to the Head of I&O

• Demonstrate executive presence and strong experience in dealing with the Head of I&O and also at C level; can immediately establish credibility with executives and additional stakeholders

• Strong knowledge of the IT Monitoring market with focus on Application performance monitoring (APM), Artificial Intelligence for IT Operations (AIOps), IT infrastructure monitoring (ITIM), Observability, and network performance monitoring (NPM)

• Experience in leading or been part of an SRE Team involved in monitoring modern architecture and Cloud Environments

• Experience in monitoring, managing, and optimizing the next-generation private, public and hybrid cloud computing architectures.

• Ability to deploy best practices for Infrastructure and Operations management and governance for environments both on premises and in the cloud.

• Experience in assisting clients of all sizes, complexity, and maturity navigate the vendor landscape of technology choices.

• Strong organizational skills

• Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions

• Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges

• Strong communicator able to explain complex concepts concisely and simply

• Subject matter expert comfortable presenting at large and small-scale speaking engagements

• Strong business and financial acumen

• Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market

• Ability to represent Gartner's research methodology and strategies effectively at all levels

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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