Senior Manager, Patient Access

Hourly Pay Range:

Senior Manager, Patient Access

Position Highlights:

• Position: Senior Manager, Patient Access
• Location: Skokie, IL
• Full Time/Part Time: Full Time
• Hours: Monday-Friday, 8am - 4:30pm
• Required Travel: n/a

Job Summary:

The Senior Manager, Patient Access is responsible for overseeing and managing the day-to-day operations of the Patient Access department in the hospital. They will lead a team of professionals to ensure timely and accurate registration, insurance verification, pre-authorization, and financial counseling services for patients. This role is pivotal in optimizing revenue, patient satisfaction, and compliance with healthcare regulations.

What you will do:

• Provide leadership and direction to the Patient Access team, including hiring, training, and performance evaluations.
• Develop and maintain efficient patient access processes, ensuring prompt and accurate registration, insurance verification, and pre-authorization.
• Work closely with Revenue Cycle and Billing teams to maximize revenue through accurate insurance verification, timely pre-authorization, and upfront collection of patient financial responsibility.
• Ensure compliance with all relevant healthcare regulations, including HIPAA, CMS, and state-specific regulations.
• Implement quality assurance and control measures to minimize errors and discrepancies in patient information and financial data.
• Provide ongoing training and development opportunities for staff to keep them updated on industry trends and regulations.
• Foster a culture of patient-centered care, ensuring patients have a positive experience during the registration and admission process.
• Monitor key performance metrics and analyze data to identify areas for improvement and implement changes accordingly.
• Assist in the development and management of the department's budget, ensuring cost-effective operations.
• Collaborate with other hospital departments, such as finance, admissions, and medical records, to ensure a coordinated approach to patient access and revenue cycle management.

What you will need:

• Education: Bachelors Degree Required, Masters Preferred
• Certification: Certified Healthcare Access Manager, Certified Healthcare Access Manager (CHAM) - National Association of Healthcare Access Management (NAHAM), Certified Revenue Cycle Specialist (CRCS) - American Association of Healthcare Administrative Management (AAHAM) Preferred
• Experience: 5+ Progressive experience in patient access or revenue cycle management, with 2 years in a supervisory or managerial role.

Benefits (For full time or part time positions):

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.