New

Bobs Squad Sales Support Associate

Bob's Discount Furniture
life insurance, vision insurance, paid time off, sick time, 401(k), profit sharing, employee discount
United States, Maryland, Rockville
Oct 05, 2025
Job Title Bob's Squad Associate Job Overview Do you thrive on creating positive customer connections-by phone or in-store? As a Bob's Squad Associate at Bob's Discount Furniture, you'll be part of a dynamic, omni-channel environment where your voice, personality, and problem-solving skills help deliver a fun, honest, and supportive shopping experience the "Bob's Way." This isn't your typical call center-we offer a no-gimmicks approach, inbound-only calls, and a clear path for personal growth. Work Environment: Inbound call center or in-store support, depending on location. Must be comfortable handling customer inquiries, processing orders, and working in a fast-paced, goal-driven retail environment. Requires a flexible schedule including evenings, weekends, and holidays. What You'll Bring to Bob's At Bob's Discount Furniture, we're looking for energetic, tech-forward team players who love helping people, thrive in fast-paced settings, and are motivated by both individual success and team results. If you're passionate about providing great customer service and ready to grow in a supportive environment-we want to hear from you. Key Skills for Success Core Competencies & Expertise Customer service and inbound phone support Sales conversion and product knowledge First-contact problem resolution Communication via phone, chat, and system notes Order entry, tracking, and system navigation (BobSuite) Multi-tasking and performance metrics management (AOV, NPS, etc.) Scheduling and follow-up communication Preferred Competencies & Skills Previous phone sales or customer service experience Strong written and verbal communication skills Tech-savvy; quick to learn systems and tools Empathy, adaptability, and emotional intelligence Prospecting, presentation, and closing skills Confidence in navigating conversations around price, product, and service Positive, team-first mindset with personal accountability Who We Are At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country-with over 200 stores-we're committed to skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement. Benefits & Perks Hourly + Commission pay structure Inbound-only calls-no cold calling! National Health, Dental, and Vision Insurance 401(k) Profit Sharing Plan with generous company match Paid Time Off: vacation, holidays, sick time, and your birthday Life insurance (employer-paid + voluntary options) Bob's Bail Out Program for early pay access Bob's Helping Hand Program for emergency support Generous Employee Discount & Hays Perks partner savings Career advancement & skills-based development And much more! Our Culture & Core Values At Bob's, we believe in fostering a positive, inclusive, and skill-driven workplace. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just coworkers-we're teammates who uplift and support one another. Minimum Qualifications Available to work evenings, weekends, and holidays Excellent phone etiquette and communication skills Ability to multi-task while maintaining attention to detail Strong interpersonal skills with a customer-first mindset Comfortable using technology and learning new systems Diversity is a Core Value at Bob's At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or part of the Bob's team, you are valued, appreciated, and empowered to be your authentic self. We are proud to reflect the diverse communities we serve. Are you ready to join a team that blends heart, hustle, and a little humor? Apply today and start your journey as a Bob's Squad Associate-The Bob's Way! Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay: $12 plus commission It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.