Full-Time Processing Supervisor

About the Role

Join our team in "Doing the Most Good" as a Store Processing Supervisor. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

Key Responsibilities

Production & Team Leadership

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance

• Train new team members on production expectations and processes

• Perform quality control inspections to ensure only the best products reach the sales floor

• Track and report production metrics at scheduled intervals

• Implement strategies to meet product acquisition, production, and sales goals

• Manage product rotation and inventory control processes

Operations & Quality Control

• Maintain organized workspaces and prepare for next-day production

• Support store maintenance and safety protocols

• Place and coordinate supply orders for processing needs

• Implement product control procedures to prevent shrinkage

• Monitor and control property, utility, and supply usage

Customer & Team Relations

• Seek ways to improve donor and shopper experiences

• Support management in fostering positive understanding of policies and procedures

• Communicate effectively with store management regarding operations

• Direct complaints and concerns appropriately to management

Qualifications

Required

• High School Diploma or currently pursuing

• Experience following and giving direction

• Strong English communication skills

• Basic computer proficiency including payroll systems

• Ability to pass pre-employment drug test and background check

• Basic math skills

Preferred

• Retail sales production and/or thrift store experience

Physical Requirements

• Regular standing, walking, and manual dexterity

• Ability to lift/move up to 50 pounds regularly

• Occasional lifting up to 100 pounds

• Capability to climb, balance, stoop, kneel, or crouch as needed

• Clear vision (close and distance) with ability to adjust focus

Schedule Requirements

• Flexibility to work weekends and evening hours

• Available for occasional travel to various locations for work or training

Working Environment

• Store environment with quiet to moderate noise level

• May experience temperature fluctuations based on weather

• Some exposure to dust

• Extended periods of standing possible

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.