Process & Quality Engineer, Customer Operations

Tesla Energy's Customer Operations Quality Department is dedicated to enhancing the residential energy business through continuous improvement of process and product quality. This role focuses on identifying inefficiencies, addressing quality issues through structured problem-solving, and driving relentless improvement with a strong customer-focused mindset. The Quality Engineer will collaborate with cross-functional teams globally to review defects, establish control plans, and improve customer experience by leveraging data-driven insights and innovative methods.

• Create process maps and models to inform rigorous process simulations
• Conduct structured problem-solving and root cause analysis to identify, contain, and resolve quality escapes
• Lead and maintain PFMEAs, audit, and control plans to determine potential risks and drive resolution of high-risk issues into process controls
• Analyze data from across the Tesla ecosystem to expose, highlight, and evaluate process trends
• Gather and analyze customer comments and metric trends to suggest tangible improvements
• Lead continuous improvement projects to enhance customer experience
• Track quality performance metrics and drive improvement activities with cross-functional teams

• Degree in Computer Science, Statistics, Mathematics, Economics, or another quantitative field, or equivalent experience
• 3-5 years of experience as a Quality Engineer or Process Engineer in an operations environment
• Ability and willingness to travel domestically (5-10%)
• Knowledge of residential energy systems and voice of customer methodologies
• Excellent written and verbal communication skills with the ability to present complex insights to non-technical stakeholders
• Demonstrated analytical skills with knowledge of SQL, Python, or R as an advantage
• Strong problem-solving skills with the ability to analyze large datasets and identify trends and patterns

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program