Customer Care Specialist

Allstate Insurance
United States, Arizona, Scottsdale
Oct 10, 2025
Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat. Job Description Essential Functions You'll work with a team of approximately 30 agents who are all willing to assist you as you navigate your career with AIP, and a leadership team that will support your personal and professional goals, whatever they may be. This environment and culture help us maintain a 96%-98% agent satisfaction rating from our customers, far above industry standards. Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner (subscribers call when they are going through various issues. The most common calls you will get are calls related to potential cases of Identity Theft ** We will define all the different types of theft during training and give you the tools necessary to handle each case) Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues (Outside of identity theft, you will often be assisting our subscribers log into their online portal, either for the first time, or troubleshooting technical issues) Initiation of Zendesk tickets for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases. Identify the next steps required for the subscriber through active listening and problem-solving skills. Maintain strong company product and service (You get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety) Required Education/Skills and Experiences Minimum one year of call center experience High School Diploma or GED (verified prior to joining) Work in-office at our state-of-the-art call center located in North Scottsdale Availability to work a scheduled shift consistently Strong formal oral and written communication skills and ability to communicate clearly Dependability and strong work ethic Passion to provide great customer experience Highly adaptable and focused on self-development Ability to navigate multiple software applications High proficiency typing skills and computer comprehension For Bilingual CCS- full proficiency in Spanish needed SkillsConsumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management CompensationCompensation offered for this role is $17.79 - 25.69 per hour and is based on experience and qualifications. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure. Employment Criteria: The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen Work Environment: Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location Physical Demands: We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and/or verbal communication. Additional Information: AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation. AIP uses the E-Verify employment verification program.