New

Call Center Representative

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Pomona
Oct 10, 2025
Position: Call Center Rep Industry: Tax and Financial Customer Service Work Type: Hybrid (2 days in office / 3 days remote) Schedule: Monday - Friday 8am - 5pm * Open from 5am to 5pm (8 hour shifts). This shift will be 8-5 Monday through Friday * Monday - Friday * Hybrid - 2 days in office (Tuesday and Wednesday) Pay: $18-20/hr (Based on experience) Contract to Hire: 6 months then permanent opportunity and role after contract period Job Description: The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third-party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary. Inbound Calls: * Processes a high volume of incoming routine calls. * Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for Duties: * Department is tax specific * Take inbound calls regarding property tax related questions * Outbound calls for follow up with customer * Goal 20-40 calls per day; lengthy calls * Will receive faxes and emails that will require research and sent to appropriate lender/clients * Need to be able to use multiple screens and 5 - 7 applications. Will need to be able to use different lenders websites/applications and navigate from one lender to the next. * Calls get transferred over from lender * Ability to adapt to changes * Newer employees will work w about 3 lenders for calls * Use MSP and Blacknight application. * Comfortable with escalation calls and ability to deescalate Must have Skills/Qualifications: * Call center experience required (Must Have) * Tax or mortgage call center experience HIGHLY (Preferred) * Collections experience (Preferred) * Bilingual: Spanish or Mandarin (Must) * Excel experience preferred Experience Level 2 years of call center experience in collections, taxes, financial, mortgage, or debt (Preferred) Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pomona,CA. Application Deadline This position is anticipated to close on Oct 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.