Senior Multi-Disciplinary Field Service Representative (FSR)

BlueHalo, an AV Company, is looking for a highly skilled Senior Multi-Disciplinary Field Service Representative (FSR) with extensive experience in supporting multi-mission, multi-service, and complex integrated systems for DoD and National Security solutions. This position will primarily be Outside the Continental United States (OCONUS). We are seeking a proactive individual with a deep technical background, strategic mindset, and a passion for tackling new challenges. You'll join a team committed to building innovative capabilities, solving complex problems, and delivering excellence in mission-critical environments.

As an ideal candidate, you possess robust technical expertise, a broad range of experience across multiple disciplines, and a sharp eye for detail. You excel at diagnosing and resolving complex issues, building client relationships and operating effectively in varied and high-pressure environments.

On any given day, the selected candidate will be asked to perform the following:

• Provide on-site technical support, maintenance, and repair for systems of systems (SoS).
• Ensure the safety and operational efficiency of systems and personnel.
• Troubleshoot issues by analyzing data, logs, and diagnostic information.
• Conduct routine system maintenance following established guidelines.
• Configure and update hardware, software, and firmware as needed.
• Utilize test equipment to diagnose and resolve technical challenges.
• Maintain accountability and proper handling of tools and test equipment.
• Perform Root Cause Analysis (RCA) to prevent recurring issues.
• Document all maintenance activities, repairs, installations, and system modifications.
• Submit detailed and timely reports on work performed.
• Provide feedback for continuous product and service improvements.
• Train customers on the correct usage and maintenance of equipment.
• Manage spare parts and equipment for forward supply points.
• Oversee the packaging, handling, storage, and transportation (PHS&T) of spares.
• Foster strong relationships with internal teams and external stakeholders.
• Adhere to company policies and ensure best practices are followed.
• Report project progress and performance to senior leadership.
• Review and enhance standard operating procedures (SOPs).
• Offer input on product support strategies to drive business growth.
• Identify and nurture strategic alliances and partnerships.
• Scout new market opportunities to enhance service offerings.
• Prepare and deliver briefings to both internal and external stakeholders.
• Track and report key data and action items to relevant parties.

Required Qualifications:

• Bachelor's degree plus formal training in a technical field (e.g., Engineering, Electronics, IT, or equivalent military training).
• 8 years' experience in field service role.
• Ability to lift and carry equipment up to 50 lbs.
• Willingness to travel frequently and work in varied field conditions (outdoors, industrial sites, military bases, etc.).
• Willingness to work in high-stress and potentially hazardous environments, such as combat zones.
• Active U.S. Department of Defense security clearance (minimum Secret level).

Preferred Qualifications:

• Military experience, particularly with technical systems and field service.
• 3+ years of experience leading or supervising teams.
• 5+ years of experience in developing training, certification, and quality assurance programs.
• Possesses the flexibility and willingness to travel over 25% of the time to various work locations.
• Strong time management, multitasking, and prioritization skills.
• Accurately monitors, tracks, and records hours worked, ensuring precise documentation and compliance with timekeeping policies.
• Thoroughly understands and operates in accordance with a contract's Performance Work Statements, ensuring that all tasks, deliverables, and services are completed to the required standards.
• A customer-focused mindset with a passion for problem-solving.
• Ability to work efficiently in diverse team environments.
• Exceptional analytical, critical thinking, and decision-making skills.
• Excellent verbal and written communication skills with a firm grasp of technical concepts.
• Capable of working under pressure and meeting deadlines in fast-paced environments.

Why Join BlueHalo, an AV Company?

As an FSR at BlueHalo, an AV Company you will play a key role in supporting mission-critical systems that contribute directly to national security. This position offers a unique opportunity to apply your technical expertise while building strong relationships with customers and stakeholders. If you are driven by challenges and enjoy delivering innovative solutions in dynamic environments, we encourage you to apply and become part of our cutting-edge team.

Salary Range: $100,000 - $150,000

The BlueHalo, an AV Company pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Determination of official compensation or salary relies on several factors including, but not limited to, level of position, job responsibilities, geographic location, scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements, alignment with local internal equity as well as alignment with market data.

Our compensation package also includes components designed to support employees' total well-being, which should be considered when evaluating our competitive benefits package. These benefits include health insurance, life insurance, disability, company holiday and paid time off, parental leave, 401(k) company match and contributions, professional development/training reimbursements, and other work/life programs.