Director Specialized Sales- CCaaS & CCI

The primary objective of this Leadership position is to guide a team of specialized sellers for Contact Center Intelligence (CCI) and Contact Center as a Service (CCaaS) product set set to grow new revenue. The desired result is acquiring monthly recurring revenue at or above assigned growth and incremental revenue targets. Key functions are establishing working relationships with clients, region's direct and channel sales account teams, internal and external ecosystem partners prospecting, qualifying, and closing customers for Lumen.

• Lead a team of specialized sellers for CCI, SaaS, and CaaS products to achieve revenue targets.
• Build and manage strategic partner relationships with clients in North America.
• Develop and maintain relationships from operational to 'C' level for sales in the Enterprise commercial space.
• Meet or exceed management objectives, billed revenue, and sales quotas.
• Drive new revenue streams with clients and partners.
• Provide superior technology and solution knowledge.
• Maintain accurate strategic region and territory plans.
• Manage sales funnel and monitor sales activity against quotas.
• Execute a formalized relationship mapping strategy.
• Conduct business development activities in assigned regions.
• Develop and execute partner business plans.
• Coordinate business reviews to ensure successful joint execution.
• Collaborate with internal organizations to develop solutions and achieve objectives.
• Use a consultative sales approach to understand customer needs and deliver managed services solutions.
• Develop executive relationships with senior leadership.
• Oversee strategies to increase customer loyalty and reduce churn.
• Ensure smooth customer transitions to new products or services

• 12 years of technology sales experience in CCIand CaaS product sets.
• Consistently meets or exceeds sales targets .
• Success in consultative leadership and training selling techniques.
• Proven record in managing strategic partnerships and delivering revenue goals.
• Evidence of producing measurable results through direct clients and partners.
• Success in developing high-level client relationships.
• Experience in multi-product solutions with ecosystem partners.
• Completion of consultative or solutions selling training.
• Business network with major clients and vendor providers in North America.
• Ownership of the sales cycle from lead generation to closure.
• Self-generation of campaigns and leads.
• Driving new revenue through customer acquisition

Preferred Qualifications:

• 12 years of technology sales experience and 7 years in a technology management role.
• Industry knowledge of trends, emerging technologies, and competitors.
• Experience selling to large enterprise businesses.
• One or more technical sales certifications (AWS, Cisco, Zoom, Microsoft, etc.)