Management Analyst II

Continuous Quality Improvement (CQI) Analyst - Join Us in Improving Behavioral Health Services for Youth!

Are you a problem solver with a passion for making a difference? Do you want to play a key role in improving behavioral health care services for children, youth, and families in our community? If so, we have the perfect opportunity for you.

We're seeking a Continuous Quality Improvement (CQI) Analyst (Management Analyst II) to join our dynamic and dedicated CSA team. In this role, you'll do more than just monitor services - you'll bring your expertise, creativity, and initiative to enhance the quality of behavioral health services while building meaningful partnerships with providers, community stakeholders, and other human service professionals. You'll help shape the future of the Fairfax-Falls Church System of Care while advocating for better outcomes.

What You'll Do:
As part of our Children's Services Act (CSA) program team, the CQI Analyst will focus on evaluation, monitoring, and engagement to ensure high-quality, effective services that truly make a difference. Specifically, you will:

• Review Case Records: Conduct systematic reviews of case files to ensure contractual requirements are met and service outcomes align with expectations.
• Support Service Monitoring: Participate in provider site visits, meetings, and contract oversight activities. Help identify service gaps and ensure the implementation of corrective action plans when needed.
• Evaluate Service Quality: Work in collaboration with the Utilization Review (UR) team to assess facilities and services against current clinical best practices, licensure and contractual standards, and evidence-based standards of care.
• Data-Driven Improvement: Collect and analyze surveys and other data to evaluate provider performance, summarize service delivery experiences, and drive informed decision-making.
• Collaboration and Engagement: Build and maintain relationships with a wide range of stakeholders, including schools, public agencies, juvenile courts, private behavioral health care providers, and others, all while using a Systems of Care framework.
• Make a Difference: Advocate for youth and families by supporting the creation of a more integrated, streamlined, and outcomes-focused service delivery system.

What We're Looking For:
If you're a highly organized, detail-oriented, and resourceful team player, we'd love to hear from you! Strong candidates will bring:

• Behavioral Health Expertise: A solid understanding of children's behavioral healthcare, case management, and evidence-based practices.
• Critical Thinking Skills: A knack for ethical problem-solving and decision-making, with the ability to manage competing priorities and meet deadlines.
• Data Expertise and Analytical Skills: Proven experience in tracking, analyzing, and interpreting data to inform decision-making, create impactful presentations, and monitor performance trends. Ability to leverage data insights to identify opportunities for improvement and support organizational goals.
• Communication Skills: Proven ability to communicate effectively, both orally and in writing, across diverse audiences.
• Collaborative Mindset: An enthusiasm for building productive and respectful working relationships across sectors, agencies, and communities.
• Attention to Detail: The ability to ensure compliance with state and federal standards, document accurately, and complete reports in a timely manner.
• Commitment to Excellence: A drive to help shape a data-informed, outcomes-oriented system that supports the well-being of youth and families.

• Knowledge of the Children's Services Act (CSA) and community resources.
• Experience in monitoring, evaluation, and improving service delivery.
• Familiarity with procurement processes and quality assurance best practices.
• A passion for creating positive outcomes for youth and families in the behavioral health space.

• Impact: The work you do will directly influence the quality and effectiveness of behavioral health services, improving lives in our community.
• Collaboration: You'll join a supportive team and engage with a network of committed stakeholders.
• Growth: You'll tackle meaningful challenges that stretch your skills and expand your expertise.
• Purpose: You'll be at the center of driving change and positively shaping the children's system of care for years to come.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge of the mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned;
Knowledge of the principles, practices, and techniques relating to various functional areas of business operation (e.g., personnel, budgeting and financial management, contract administration and management);
Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
Ability to identify and describe a range of possible solutions for solving business problems;
Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data;
Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
Ability to train, lead, and/or supervise paraprofessional staff.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in field related to the assigned functional area; plus two years of professional work experience within the functional area.

CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and a Child Protective Services Registry check to the satisfaction of the employer.

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)
PREFERRED QUALIFICATIONS:

• Bachelor's degree in in social work, psychology, human services, public administration or other related field.
• Knowledge of and experience in children's behavioral health programs
• Knowledge of best practices in continuous quality improvement for programs and process for human services
• Intermediate proficiency with Microsoft Excel

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.