Technology Manager of Learning & Adoption

Cooley is seeking a Technology Manager of Learning & Adoption to join the Client Services team.

Position summary: Cooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. To that end, the Technology Manager of Learning & Adoption ("L&A") leads a global team of learning professionals, providing strategic direction across all L&A functions to drive group success and ensure alignment with the firm's business goals and priorities. This position is responsible for the strategic vision, design, development, delivery, and administration of all technology learning resources and related change-management initiatives firmwide. The manager will create multi-faceted awareness and learning campaigns that drive engagement, retention, and measurable outcomes. They will play a pivotal role in driving the effective use and adoption of technology across the firm. Specific duties include, but are not limited to, the following:

Position responsibilities:

• Develop, unify, and champion the vision and strategy for Technology Learning & Adoption firmwide, aligning initiatives with the firm's overall business needs and technology roadmap
• Establish and maintain strong relationships with key internal stakeholders, including local office Directors of Administration, HR and other business department leaders and professionals, Technology peers, Innovation, Resource Attorneys and external vendors where appropriate, to understand business priorities and gain sponsorship for initiatives
• Ensure the team delivers the highest possible value to the firm by staying business/practice outcome focused and being accessible to Cooley, our lawyers and our business professionals
• Develop and implement change management strategies for new technology initiatives, software launches, upgrades/redesigns, and application rollouts that drive awareness and persona(role)-based ability
• Drive adoption of new tools and processes by designing and delivering targeted communications, training, and in-person support across the firm
• Anticipate and proactively address resistance to change, ensuring smooth transitions and positive outcomes
• Oversee the coordination of new hire technology training and Technology onboarding processes for all personnel
• Coordinate with other teams to ensure curriculum consistency and support global learning initiatives
• Utilize subject matter experts from various firm departments to collect and distribute essential knowledge
• Analyze learning data to identify trends, monitor and measure the effectiveness of training programs, and report on key metrics and the impact of learning initiatives. Continuously look for new methods of gathering customer feedback
• Responsible for the development and maintenance of the L&A budget
• As appropriate, lead or participate in projects of varying scope, in collaboration with the firm's practice offices, practice groups, departments, clients, and vendors and present in meetings, as needed
• Build and empower teams by providing support, resources, and autonomy they need to excel and achieve goals
• Responsible for all aspects of the design, development, delivery, and administration of learning resources presented within a blended L&A program
• Ensure the team comprehensively supports technology topics relevant to firm personnel
• Ensure learning L&A adapts the firm's technology curriculum to the needs of each individual learner using appropriate adult learning strategies that support continuous skill improvement
• Ensure the team provides resources that go beyond learners' expectations, using delivery methods that are both innovative and effective in driving learner retention
• Ensure learners have the opportunity to develop skills through proactive and responsive targeted one on one in person training, coaching and in virtual classes
• Oversee learning technology as it relates to the Technology Department, partnering with other entities at the firm where appropriate
• Lead, facilitate, and supervise coaching sessions of immersive learning through direct role observation, ensuring team members gain direct insights and practical experience by observing and learning from employees in real-time workplace scenarios. Leverage insights gathered from immersive role observation sessions to identify workflow inefficiencies, promote greater awareness of existing tools and resources
• Organize comprehensive testing of new software applications for functionality and usability to inform the development of new technology learning offerings
• Stay abreast of emerging technology trends and advancements in adult learning methodologies and educational technology
• Serve as direct supervisor and mentor to direct reports
• Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests
• Support business professional development and continued educational opportunities
• In collaboration with immediate supervisor and CN HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
• Other duties as assigned or required

Skills and experience:

Required:

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• Ability to travel, as required
• 5+ years direct applicable experience (e.g., technical learning and training). Senior candidates must have 7+ years applicable experience in the field with 2+ years of exempt/management experience in relevant roles.
• Strong knowledge of Microsoft products including M365 suite
• Strong knowledge of other products including desktop hardware (PCs, notebooks, printers, scanners, mobile devices, etc.)
• Current knowledge of adult learning methodology
• Understanding of educational technology, e-learning, and other learning delivery methods used by Technology Learning & Adoption

Preferred:

• Bachelor's degree in a field related to education, technology or business
• Post Graduate degree/certifications
• Experience managing teams
• Prior technical writing or visual design experience
• History of developing and supporting innovative learning and engagement methods
• Strong understanding of risk management issues applicable to complex projects
• Prior law firm or legal experience
• Active involvement in learning and engagement professional organizations
• Experience collaborating with and managing a geographically dispersed team

Competencies:

• Fundamental commitment to customer service excellence and excellent customer service skills.
• Strong problem solving and analytical skills
• Excellent oral and written communications skills
• Ability to keep up with a fast-paced environment
• Dedication to quality service, creativity, strong problem solving and analytical skills, excellent initiative and assertiveness, and the desire to work in a team-oriented environment.
• Outstanding project management skills to coordinate multiple complex projects simultaneously required
• Effective presentation skills
• Understanding of firmwide goals and the role of the department in accomplishing those goals
• Willingness to adjust to organizational change and manage priorities effectively
• Desire to be a lifelong learner, especially when it comes to topics related to learning and adoption
• Passion for creating blended learning programs
• Exceptional creativity, attention to detail, initiative, and assertiveness
• Willingness to suggest solutions and improvements while maintaining a positive attitude
• Excellent project management skills, especially when managing multiple complex projects simultaneously

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.

The expected annual pay range for this position with a work schedule of 40 hours per week is $125,000 - $190,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.