New

Service Desk Support Analyst

Macquarie Global Services
life insurance, vision insurance, parental leave, long term disability, 401(k), remote work
United States, Florida, Jacksonville
Oct 14, 2025
Join our Tech Assist team which delivers and supports technology solutions for all business groups. As a member of Tech Assist, you will be the face of Technology in Jacksonville. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? Press space or enter keys to toggle section visibility In this role, you will be supporting key end user computing, including telephony (Cisco and dealer voice), mobile devices (Apple and Android) while providing regular status updates to customers, stakeholders, and management during high impact incidents. You will also be collaborating with second and third level technology teams for urgent or complex issues. What you offer Press space or enter keys to toggle section visibility Prior experience in a corporate IT environment, ideally in a role requiring fast paced, high-level support and outstanding interpersonal skills for professional interactions with staff, both in person and via remote communication tools Knowledge of technologies, including iOS, VMWare Horizon client, Global Protect VPN, Cisco telephony, Workplace ONE Mobile Device Management, and various market data applications like Bloomberg, Fidessa, ICE, FactSet Strong communication and stakeholder management skills; skilled at communicating, presenting, and generating enthusiasm and buy-in for ideas and solutions Proven capability to balance high-volume workloads with detailed analytical troubleshooting and complex problem resolution and an exceptional sense of ownership and accountability for tasks and challenges, even under high-pressure situations Be a strong, dynamic character, capable of collaborating effectively with colleagues and business users working in a constantly evolving environment and have a passion for technology and a proven track record of leveraging technology to solve complex issues and exceed customer expectations Education credits/certifications in Computer Science, Engineering, or a related field is preferred. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. What we offer Press space or enter keys to toggle section visibility At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 1 wellbeing leave day per year and a minimum of 25 days of annual leave 20 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers 2 days of paid volunteer leave and donation matching Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Recognition and service awards Hybrid and flexible working arrangements, dependent on role Reimbursement for work from home equipment About Technology Press space or enter keys to toggle section visibility Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions. Our commitment to diversity, equity and inclusion Press space or enter keys to toggle section visibility We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie provides equal opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Our aim is to provide reasonable accommodations to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know during the application process.