Case Manager - 137027

UC San Diego is consistently ranked as one of the top public universities in the country for its outstanding undergraduate and graduate programs. UCSD also enjoys extremely high national and international rankings for its graduate programs, prominent faculty, outstanding research facilities and libraries, spectacular coastal location, and vibrant community of extraordinary students. Student Affairs Case Management Services (SACM) creates a culture of care via inclusive, comprehensive support services that empower UC San Diego students to address all aspects of their health and well-being. In collaboration with university and community partners, SACM triages and addresses student distress that interferes with their learning, development, or success - by ensuring that identified students are connected to appropriate resources. SACM provides non-clinical case management support to all undergraduate, graduate, and professional students at UC San Diego; consultative services and resources for faculty/staff that empower them to support students in distress; well-being programming to support student wellness through connection spaces.

The Student Affairs Case Manager provides guidance and facilitation to assist students in optimizing their educational experience while minimizing the impact of illness, injury, behavioral changes, and personal distress on students' academic careers through the coordination of care, interventions, and social support with appropriate referrals, and follow up services within a broad network of campus and community resources. The Case Manager seeks to provide a safe, welcoming and affirming environment for all students. Under the direction of the Director of Case Management Services (or designee), provides case management and support in collaboration with the campus partners for students in crisis or students with complex psycho-social needs.

The position provides guidance and support to students in resolving educational and personal challenges that may impede their academic progress. The work produced by this position requires strong knowledge of mental health, student advocacy and crisis management. The scope of this position is to collaborate in providing support to students in distress by triaging concerns and coordinating a response from the college community. May oversee professional referrals for both on and off-campus providers, on-going support, outreach, and follow up toUC San Diego community.

The incumbent will provide students solution-focused assessments with information, resources, and support to aid in their academic and personal success. The person will develop services for students at UC San Diego, coordinating case management between the campus colleagues, such as, but limited to Counseling and Psychological Services (CAPS) providers, Student Health Services (SHS) practitioners, Office for Students with Disabilities (OSD) staff, and Residential, Retail, and Supply Chain Services (RRSS) staff.

• This position will be a part of the UAW union moving forward.

• Occasional evenings and weekends may be required for crisis response. Required to serve as emergency on-call case manager on a rotation basis.

• Direct experience providing advocacy and support for underrepresented students in a higher education setting.

• Thorough knowledge of advising and counseling techniques. Demonstrated ability to provide administrative case management, including direct contact with clients and other providers, as well as administrative duties. Skilled in coordinating, directing, evaluating, and implementing case management services for individuals with multiple personal and life challenges (preferably in a higher education setting).

• Thorough knowledge of Student Affairs / Student Life specialization. Solid knowledge of undergraduate and graduate student development theories to explain college student behavior, including psychosocial theories, cognitive/structural theories, and ecological and integrative theories.

• Extensive knowledge of student security and privacy requirements including FERPA (Family Educational Rights and Privacy Act).

• Experience with electronic record keeping and database software. Strong knowledge of common University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences. Working knowledge of computer applications including word-processing, spreadsheet, presentation, and electronic mail applications, in order to perform all administrative responsibilities associated with the position.

• Ability to communicate, engage and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, and sexual orientation. Must be able to demonstrate respect and integrate cultural sensitivity when providing services. Cultural competency as evidenced by a strong record of advocacy for the needs of the underserved populations.

• Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance. Demonstrated experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques and confidentiality.

• Abilities in project management, problem identification and reasoning skills. Self-motivated and able to manage independent projects, as well as to collaborate effectively with others.

• Ability to develop original ideas to solve problems. Ability to develop, implement, and market new outreach programs and provide consultation services.

• Strong organizational skills as well as strong verbal, written, and interpersonal communication skills. Skilled in effectively conveying information to individuals at various organizational levels. Ability to compose clear, grammatically correct, well-constructed correspondence, reports, and informational materials.

• Demonstrated ability to research, write analytical reports, and make presentations on issues related to students and student behavior.

• Ability to speak formally and informally and make prepared and extemporaneous presentations to individuals and groups in order to provide information, explain procedures, investigate facts, and persuade others.

• Excellent ability to work as a member of a collaborative, multidisciplinary decentralized team.

• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.

• Demonstrated ability with crisis intervention.

• Demonstrated commitment to diversity and anti-racist practices.

• Background Check required.

• The position has been identified as "mandated reporter" under the California Child Abuse and Neglect Reporting Act ("CANRA"), which requires professionals to report known or suspected instances of child abuse or neglect to law enforcement.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

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