Front Desk Coordinator - Lakeside Spa & Fitness (Part Time)

What We're Looking For: We are seeking a personable and professional Front Desk Coordinator to be the first point of contact for our guests. This role requires a warm, welcoming demeanor and a high standard of customer service, ensuring that each guest's experience is exceptional from arrival to departure. The ideal candidate will have experience in a luxury spa, hospitality, or fitness environment and be committed to creating a memorable, personalized experience for each visitor. As part of a dedicated wellness team, you will contribute to a tranquil environment where guests can rejuvenate and unwind.

Who You Are:

• A relationship builder with a passion for wellness and a commitment to creating exceptional experiences for our guests.

What You'll Be Doing:

• Manage bookings for spa treatments, fitness classes, personal training sessions, and tennis and pickleball sessions maximizing efficiency and ensuring smooth operations.

• Maintain comprehensive knowledge of all spa and fitness offerings, including treatments, products, memberships, and resort amenities, and be able to effectively communicate these to guests.

• Assist in creating personalized wellness journeys for guests, collaborating with the spa team to recommend complementary treatments.

• Facilitate a seamless check-in and check-out process, handling guest inquiries, processing payments, and ensuring all required forms and waivers are completed.

• Proactively suggest additional treatments, services, or products that may enhance the guest's experience.

• Liaise with spa therapists, fitness instructors, and other departments to ensure smooth scheduling.

• Relay guest requests promptly and accurately.

• Manage and enroll guests in memberships.

• Ensure the fitness center and all equipment are impeccably maintained, safe, and aligned with our luxury standards, including managing inventory of fitness supplies.

• Maintain a clean, safe, and hygienic work environment that reflects the high standards of a luxury spa & fitness center.

• Maintain the highest standards of professionalism, courtesy, and service, ensuring a warm and welcoming atmosphere.

• Adhere to the resort's service protocols, ensuring confidentiality and respect for guest privacy at all times.

• Ensure the safety and well-being of all guests.

• Assist with wellness workshops, special events, and promotional activities as needed.

Your Experience Includes:

• Previous experience in a front desk, receptionist, or customer service role, preferably in a luxury spa, resort, or fitness environment.

• Exceptional interpersonal and communication skills with a professional appearance and demeanor.

• Strong organizational abilities and impeccable attention to detail.

• Able to manage multiple tasks and reservations.

• Ability to create a positive and inclusive environment for all guests.

• Proficient in basic computer systems and booking software; experience with spa or hospitality software is a plus.

• Passion for wellness, fitness, and luxury service; knowledge of spa treatments and fitness programs is desirable.

• Fluent in English (additional languages are an advantage).

• Ability to work flexible hours, including weekends and holidays.

• Experience with Book4Time software preferred.

• CPR and First Aid certification is preferred.

What We Offer:

• Competitive health & wellness benefits, 401(K) & company match

• Paid Sick Days, Vacation, and Holidays

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Employee Hotel Rates

• Other discounts and more

Reports to: Spa Manager