Meeting Services Lead

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As the Meeting Services Lead you will serve as the evening shift leader (following an 11 am to 7:30 pm schedule) while delivering reliable audiovisual and meeting services support in a dynamic corporate environment. This role combines solid technical expertise in meeting room operations with team leadership responsibilities, ensuring smooth execution of corporate meetings, video conferences, and events. You will be proficient with standard AV systems including sound equipment, displays, and projection systems, while guiding team members and maintaining consistent standards of client service. Your leadership and technical skills contribute to JLL's commitment to providing dependable facility experiences that support our clients' business objectives.

What your day-to-day will look like:

* Lead evening shift operations while operating meeting room AV systems including sound equipment, displays, projection systems, and platforms like MS Teams and Webex for corporate meetings

* Coordinate client support for presentations, managing slide shows, microphone systems, and basic video/audio recording requirements

* Conduct routine meeting room inspections using mobile technology, maintaining AV equipment status records and performing standard maintenance checks

* Provide AV troubleshooting and support for video conference rooms, escalating complex issues through proper channels while tracking resolution outcomes

* Execute meeting room setups including furniture arrangement, AV equipment configuration, basic cabling, and schedule posting while supporting room booking administration

* Lead event setup and breakdown activities, coordinating tables, chairs, linens, and standard AV installations

* Guide evening team members, ensure proper break coverage, and execute assigned duties while maintaining safety protocols and service standards

Required Qualifications:

* High school diploma or equivalent with AV training or relevant experience preferred

* Minimum 2-3 years of experience in audiovisual support, meeting room operations, and basic equipment troubleshooting

* Team leadership experience with ability to guide evening shift operations and coach team members

* Proficiency with MS Office Suite, particularly Excel, with ability to complete administrative reports

* Physical ability to lift 45 pounds, frequently walk buildings/stairs, and perform setup/breakdown of meeting furniture and equipment

* Strong customer service skills with ability to maintain professionalism under pressure and manage multiple priorities

* Good organizational abilities with proven capacity to multitask and work independently with minimal supervision

Preferred Qualifications:

* Experience with corporate meeting room operations and event support

* Familiarity with video conferencing platforms (Teams, Webex) and room booking systems

* Background in event coordination and basic venue management

* Knowledge of preventive maintenance procedures for standard AV equipment

* Experience with inventory management systems and equipment tracking

* Previous experience in facility management or corporate meeting services environment

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.