New 
Accessibility Marketing Tech Mgr
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 17, 2025 | |
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OverviewThe Digital Direct Sales (DDS) organization is a customer-centric, data-driven team dedicated to delivering seamless and inclusive experiences for consumers and small businesses across our digital channels. As a global leader in e-commerce, DDS empowers customers to discover and purchase Microsoft products, leveraging technology and insights to drive business growth and operational excellence. We value creativity, collaboration, and a commitment to accessibility, ensuring that every customer and employee can fully participate in our digital marketplace. DDS is at the forefront of developing solutions that not only meet business objectives but also advance inclusion and compliance with global standards. As the Accessibility Technical Program Manager, you will lead and advance the accessibility program for digital direct sales and marketing technology, ensuring all customer-facing sites and internal tools meet global accessibility standards and regulatory requirements. This role drives business impact by embedding accessibility into every phase of our digital operations, enabling inclusive experiences for all users. You will partner with engineering, design, security, CELA, and business teams to deliver best-in-class accessible solutions, champion continuous improvement, and create and leverage AI, automation, and data insights to optimize processes. Your leadership will be instrumental in ensuring compliance with standards such as the Web Content Accessibility Guidelines (WCAG), Microsoft Accessibility Standards (MAS), and the European Accessibility Act (EAA), while fostering a culture of innovation and inclusion across the organization.
Responsibilities* Own accessibility program end-to-end by managing complex programs and driving cross-team execution to develop, execute, and continuously improve the accessibility strategy for digital direct sales channels and internal tools, ensuring compliance with the European Accessibility Act (EAA), Microsoft Accessibility Standards (MAS), and Web Content Accessibility Guidelines (WCAG). * Manage multiple accessibility projects and workstreams, including compliance tracking, reporting, automation, and vendor management. * Champion accessibility in e-commerce, omnichannel, and direct sales experiences by collaborating with engineering, design, and product teams to deliver accessible customer journeys and employee tools. * Implement and enhance automation tools for accessibility tracking and reporting, building actionable dashboards and metrics. * Design and deliver accessibility training, office hours, and learning events to support self-serve and on-demand learning for teams. * Collaborate with cross-functional teams to drive compliance, resolve blockers, and communicate program impact. * Identify and address gaps in accessibility, drive remediation efforts, and foster a culture of proactive accessibility and inclusion. * Define and monitor Key Process Indicators (KPIs) to measure process efficiency, accuracy, and user satisfaction. | |