Customer Service Account Manager

Allied National Services
DOE
United States, Minnesota, Brooklyn Park
Oct 30, 2025
Allied National Services has an immediate opening for a Customer Service Account Manager at our corporate office. We're looking for a reliable, upbeat, and proactive professional who thrives on taking ownership of customer satisfaction and delivering results. In this role, you'll be responsible for coordinating vendor services and managing client requests to ensure all services meet company and customer expectations. You'll work closely with vendors, clients, and internal teams to maintain smooth daily operations and high-quality service delivery. Key Responsibilities Ensure daily attendance and accountability of assigned employees Schedule and coordinate special services by phone and email Confirm completion of services (pre- and post-service follow-up) Respond promptly to customer emails and calls Maintain accurate records in CRM software Follow up on equipment repairs and service issues Process contractor invoices accurately and efficiently Source, vet, and onboard new contractors and employees Qualifications 2+ years of experience delivering excellent customer service and client satisfaction in an office environment Strong, stable work history (no frequent job changes) Excellent multitasking, organization, and communication skills Assertive and confident decision-maker with sound business judgment Ability to prioritize and adapt in a fast-paced, high-volume setting Intermediate proficiency in Microsoft Excel Strong attention to detail and follow-through in a transactional environment Management experience preferred but not required Associate's or Bachelor's degree preferred but not required Why Join Allied National Services? At Allied, we value reliability, teamwork, and accountability. We offer a supportive, growth-oriented environment where your contributions directly impact our clients' success.