New

IT Operations Manager

TEKsystems
$45.00 - $55.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Geneva
Oct 30, 2025
TEKsystems client in the Finger Lakes area is seeking an IT Operations Manager on a contract to hire basis. An ideal candidate will have experience with higher level technical support, along with experience leading teams within a medium to large sized organization. Description Seeking a strategic, hands-on Manager of Desktop Services to lead a high-performing team of 20+ supporting field desktop services, server and application support across multiple hospital campuses and outpatient facilities. This role is critical to maintaining and evolving our end-user technology environment, supporting thousands of clinical and administrative staff. Primary Responsibility will include long-term planning, and specialized projects that enhance the digital experience for our customers. - This role may require the manager to be hands on and to jump in for complex technical issues and solutions. - Understanding in both hardware and applications could be advantageous for this strategic role. Key Responsibilities: Team Leadership & Operations * Lead, mentor, and manage a team of 20+ desktop support technicians across multiple sites * Oversee scheduling, performance evaluations, and professional development * Ensure timely resolution of service requests and incidents with a focus on customer satisfaction Technical Oversight * Manage deployment, maintenance, and lifecycle of desktops, laptops, mobile devices, and peripherals * Oversee imaging, patching, and software distribution using enterprise tools (e.g., SCCM, Intune) * Maintain inventory accuracy and asset tracking across all locations Project Management & Innovation * Lead specialized desktop-related projects such as hardware refreshes, clinical workstation upgrades, and device standardization * Collaborate with infrastructure, cybersecurity, and clinical informatics teams on cross-functional initiatives * Evaluate emerging technologies and recommend improvements to enhance user experience Compliance & Documentation * Ensure adherence to HIPAA, security policies, and ITIL best practices * Maintain documentation for procedures, configurations, and support workflows * Participate in audits and contribute to risk mitigation strategies Qualifications * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) * 5+ years of desktop support experience, with at least 2 years in a leadership role * Experience in healthcare IT environments strongly preferred * Strong knowledge of Windows OS, Active Directory, MDM tools, and ticketing systems Skills Project management, Infrastructure projects, Infrastructure network, Servicenow, Infrastructure, Operational management, Windows, Operations management, Desktop, Applications Additional Skills & Qualifications Must be located in the Finger Lakes Region: on-site between Geneva and Canandaigua required. Experience Level Intermediate Level If you feel you are qualified for this position, please submit your resume and a recruiter will reach out. Pay and Benefits The pay range for this position is $45.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Geneva,NY. Application Deadline This position is anticipated to close on Nov 7, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.