Reservations - Member Services Agent

Member Services Agent: Your Career in Paradise Starts Here!

The lake life is calling-will you answer?

Nestled on 17,000 acres in the breathtaking Texas Hill Country, Horseshoe Bay Resort is where luxury meets genuine Texas hospitality. Located on the shores of Lake LBJ and just a stone's throw from Austin, we offer world-class golf, stunning waterfronts, and an "office view" that most people only see on vacation.

We are searching for a high-energy Member Services Agent to join our Reservations Sales Team. If you are a proactive problem-solver who loves making magic happen over the phone, we want to hear from you!

The Perks: Why You'll Love Working Here

• Earn More: Competitive base pay PLUS commissions on reservations.
• Health & Wellness: Medical, Dental, and Vision insurance, plus Disability and Life coverage.
• Future-Proof: 401k plan with an employer match.
• The Lifestyle: Subsidized associate housing, shuttle services, and weekly meal subsidies.
• Play Where You Work: Access to resort amenities (Golf, etc.), retail/dining discounts, and massive travel perks at over 100 Crescent Hotels & Resorts properties nationwide.

Your Mission (Job Summary)

As a Member Services Agent, you are the vital liaison between our Club Members and Resort operations. You aren't just booking a table; you're architecting an experience. You will manage reservations for dining, the marina, the spa, and world-class golf, ensuring every Member request is handled with speed and "proactive" flair.

Key Responsibilities:

• Experience Architect: Answer high-volume calls to book dining (via Restaurant Connect), spa sessions, marina activities, and special resort festivals.
• The Liaison: Act as the primary bridge between Members and our Food & Beverage/Operations teams.
• Problem Solver: Masterfully navigate Member challenges with a calm, professional demeanor and a "solution-first" mindset.
• Sales Driver: Participate in sales training to boost amenity usage and resort revenue.
• Tech Savvy: Utilize Microsoft Office (Word, Excel, PowerPoint), Delphi, and internal reservation systems to keep data organized.

The Qualifications

To be successful in this role, you should possess the following "Robust & Ready" skills:

• Experience: Previous experience in a hotel, resort, or luxury customer service environment.
• Communication: Superb verbal and written skills with professional phone etiquette.
• Education: High School Diploma or GED required (Bachelor's degree is a plus!).
• Technical Skills: Ability to type 40+ WPM and proficiency with Internet-based research.
• The Hustle: High attention to detail, highly organized, and the ability to multitask in a fast-paced setting.
• Physical Ability: Must be able to stand/walk for 6-8 hours, lift to 15 lbs, and navigate stairs daily.
• Flexibility: Willingness to work variable shifts, including weekends, holidays, and special events (the hospitality world never sleeps!).

Join a Culture of Belonging

At Horseshoe Bay Resort, we are committed to Diversity, Equity, Inclusion, and Belonging. We provide clear growth paths through our Manager in Training (MIT) program and host fun associate outings throughout the year.

When you work in paradise, is it still called work? Find out for yourself.

Ready to start your Horseshoe Bay story?

Apply Today to Join Our Reservations Sales Team!