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Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We're actively seeking a talented Client Solutions Specialist II to join our Workforce Benefits division in Newport Beach, CA, or Omaha NE.
As a Client Solutions Specialist II you'll play a key role in providing a first-class frictionless enrollment experience to our employers in the Workforce Benefits division.
How you'll help move us forward:
Maintain working relationships with technology counterparts at one or more assigned Benefits Technology vendor partners. Develop a growing understanding of enrollment workflows and data exchange processes for assigned partnerships. Process, monitor, and support inbound and outbound data file exchanges (e.g., EDI, XML, API) with assigned technology partners to ensure data accuracy, integrity, and timely delivery. Assist in diagnosing and resolving case-level technology issues in a timely and professional manner. Escalate recurring or complex issues to the Senior Client Solutions Specialist for further analysis. Clearly communicate technical updates, issue resolutions, and process changes to internal stakeholders and external partners. Collaborate with internal teams (e.g., onboarding, implementation, operations) to support resolution of data challenges related to benefits technology. Respond to case-level inquiries from onboarding through active enrollment and ongoing data exchange. Support and follow established guidelines for case set-up with assigned partners and assist brokers with best practices under supervision. Monitor case-level error reports and work with internal or external teams to address and resolve data discrepancies. Help improve internal understanding of technology platforms by sharing knowledge and providing support to team members. Understand regulatory and compliance landscape related to enrollment and group benefits. Works within departmental controls for all aspects of the role. Demonstrate a customer-centric mindset with problem-solving skillset. Participates and contributes to team meetings or special tasks and assignments and brings innovative ideas and a continuous improvement mindset to the department. Job performance must meet department standards for work prioritization, productivity, quality and timeliness. Occasional travel to client, vendor, or broker sites
The experience you bring:
College degree or equivalent experience preferred 2-3 years in worksite or voluntary benefits industry Understanding of technology ecosystems specifically within the FinTech industry Effective written and oral communication Strong attention to detail Ability to present to all levels with both internal and external stakeholders Demonstrated time management and organizational skills Intermediate skills with MS office applications
What makes you stand out:
#LI-KB1
You can be who you are. We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife Benefits start Day 1.
Your wellbeing is important. We're committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
* Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
* Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
* Paid Parental Leave as well as an Adoption Assistance Program
* Competitive 401k savings plan with company match and an additional contribution regardless of participation. Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$34.40 - $42.04
Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
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Pacific Life
life insurance, parental leave, paid time off, 401(k)
Oct 31, 2025